Sr Debt Counselor / Collection Representative Hybrid 2460 010226

About the role

This is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week.

Responsibilities

• Provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
• Addresses collection/accounts receivable issues and assists with special projects based on departmental goals and objectives
• Ensures effective decisions are made in the best interest of the client requirements and expectations
• Demonstrates the right judgment that is within authority and scope of work
• Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
• Resolves complex issues
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe
• Skimping Tracing – to assist in locating & contacting consumers and businesses
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management
• Achieve a high level of resolution with a compliant and customer centric approach
• Record Maintenance – proper management & updating of system to maximize contacts
• Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program

Requirements

• One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection
• Consistent, proven twelve-month performance history
• Documented successful debt collection performance records
• The ability to work onsite three days per week and can work remotely the remaining two days
• Current or recent student loan debt collection experience preferred
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• The ability to work the required scheduled shift
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
• No conflicts of interest with ConServe or our Clients

Qualifications

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills

• The ability to work onsite three days per week and can work remotely the remaining two days
• Current or recent student loan debt collection experience preferred
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• The ability to work the required scheduled shift
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
• No conflicts of interest with ConServe or our Clients

Benefits

Performance-based monthly bonus opportunity
Award-winning benefits packages
Flexible schedules
Growth opportunities
Repeatedly named one of the Best Places to Work in Collections
Two-time recipient of the Better Business Bureau’s Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Pay

Not specified

Schedule

Hybrid work - must be able to work up to 3 days per week onsite