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Jobs · Customer Service · New York

Call Center Representative - Debt Counselor 2452 031326

ConServe · Fairport, NY · 4 mo ago
Customer ServiceFull-time

About the role

Join a remote team that’s committed to making a positive impact. As a Representative at ConServe, you’ll use a consultative, solution-focused approach to help consumers successfully resolve their accounts. You’ll listen, solve problems, and guide individuals towards a realistic solution that works in everyone's best interest.

Responsibilities

  • Support Consumers: Gather information to understand each consumer's financial situation and recommend the best path to resolution.
  • Provide Tailored Solutions: Work collaboratively with consumers to help them resolve their obligations both administratively and voluntarily.
  • Meet Performance Goals: Meet daily, weekly and monthly goals as set by ConServe leadership.
  • Stay Productive: Representative will split time between manual and automated dialer solutions in a fast-paced remote call center.
  • Drive Results: Meet ConServe's targeted monthly recovery goals through effective communication and problem solving.
  • Maintain Accurate Records: Update consumer information in systems to ensure accuracy and maximize future contact success.
  • Conduct Skip Tracing: Locate and connect with consumers or businesses as needed.
  • Follow Established Standards: Adhere to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.
  • Manage Documentation: Collect and organize the necessary documentation while maintaining consistent and timely follow-up.

Requirements

  • The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours).
  • The training time is currently limited to days and one evening.
  • Willingness to work an occasional Saturday morning shift (optional).
  • Fluent in conversational English and ability to proficiently read and write English.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
  • Strong organizational and time management skills.
  • Attention to detail.
  • Able to act independently to resolve problems.
  • Able to work in a positive, collaborative manner with coworkers.
  • Able and history of maintaining confidentiality and high level of trustworthiness.
  • Able and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
  • Able and history of obtaining and maintaining Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
  • Able and history of obtaining and maintaining State Collections Licensure.

Skills

  • The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours).
  • The training time is currently limited to days and one evening.
  • Willingness to work an occasional Saturday morning shift (optional).
  • Fluent in conversational English and ability to proficiently read and write English.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
  • Strong organizational and time management skills.
  • Attention to detail.
  • Able to act independently to resolve problems.
  • Able to work in a positive, collaborative manner with coworkers.
  • Able and history of maintaining confidentiality and high level of trustworthiness.
  • Able and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
  • Able and history of obtaining and maintaining Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
  • Able and history of obtaining and maintaining State Collections Licensure.

Benefits

Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com . Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

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