Call Center Debt Collector

Responsibilities

• Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and card members’ information into the computer system.
• Maintain and meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Perform other duties as assigned.

Requirements

• Above-average administrative and phone skills.
• Strong negotiation skills.
• Excellent communication skills.
• Well-organized, results-driven, effective decision-making skills.
• Strong listening, interpersonal, oral, and written communication skills.
• Basic math and computer skills.
• Ability to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Ability to operate a computer, phone, or equivalent device.
• Ability to complete a minimum of a 40-hour flexible workweek schedule.
• Ability to read and comprehend position-specific documents and correspondence.

Physical Qualifications

• Be able to lift five pounds or greater.
• Be able to sit 90% of the workday at times.
• Be able to bend at the waist and be mobile when needed.
• Be able to concentrate and use critical thinking.

Pay and Schedule

• Pay Rate: $18.50-$20.00 per hour, based on relevant experience.
• Bonus Potential: Uncapped.
• Retention Bonus: $500 for new Collectors who remain actively employed for six months.
• Schedule: Monday - Friday, no weekends.
• Business Hours: 8 AM to 7 PM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) with a match
• Paid time off
• Paid holidays

Qualifications

Preference will be given to candidates with experience in debt collection, consumer law, and compliance with FDCPA and state consumer protection laws. Applicants must also demonstrate strong negotiation and communication skills, as well as the ability to work independently and manage multiple tasks simultaneously.