Call Center Debt Collector

Responsibilities

• Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and card members’ information into the computer system.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

Requirements

• Above-average administrative and phone skills
• Debt collectors must have strong negotiation skills
• Excellent communication skills
• Well-organized, results-driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic math and computer skills
• You will be required to complete a standard math and computer skills assessment
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Pay and Schedule

• The pay rate is $17.50-$20.00 per hour, based on relevant experience, with uncapped bonus potential.
• We offer a $500 Retention Bonus for all new Collectors who remain actively employed with us for six months.
• The office is located at 1225 W. Washington Street, Tempe, AZ.
• The schedule is Monday - Friday, no weekends.
• Business hours run from 7 AM to 7 PM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) with a match
• Paid time off
• Paid holidays