Call Center Representative - Debt Counselor Hybrid 2462 010226

About the role

This is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week.

Responsibilities

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Maintain daily, weekly and monthly goals as set by management at ConServe
• Make between 125-200 phone calls per day and work in a call center environment or remote work environment
• Record maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adhere to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Requirements

• The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours)
• The ability to work onsite three days per week and can work remotely the remaining two days
• Prior Student Loan collection experience preferred
• Willingness to work an occasional Saturday morning shift (optional)
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
• Ability and history of maintaining State Collections Licensure

Qualifications

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills

• The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours)
• The ability to work onsite three days per week and can work remotely the remaining two days
• Prior Student Loan collection experience preferred
• Willingness to work an occasional Saturday morning shift (optional)
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
• Ability and history of maintaining State Collections Licensure

Benefits

Performance-based monthly bonus opportunity
Award-winning benefits packages
Flexible schedules
Growth opportunities
Repeatedly named one of the Best Places to Work in Collections
Two-time recipient of the Better Business Bureau’s Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Pay

Commensurate with experience

Schedule

Hybrid work - must be able to work up to 3 days per week onsite