Sr Debt Counselor

About the role

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Responsibilities

• Provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work
• Addresses collection/accounts receivable issues and assists with special projects based on departmental goals and objectives
• Ensures effective decisions are made in the best interest of the client requirements and expectations
• Demonstrates the right judgment that is within authority and scope of work
• Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable
• Resolves complex issues
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe
• Skim Tracing – to assist in locating & contacting consumers and businesses
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management
• Achieve a high level of resolution with a compliant and customer centric approach
• Record Maintenance – proper management & updating of system to maximize contacts
• Adhere to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program

Requirements

• One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection
• Must have prior proven experience with ECMC
• Consistent, proven twelve-month performance history
• Documented successful debt collection performance records
• Current or recent debt collection experience preferred
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Ability to work the required scheduled shift
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability and history of obtaining and maintaining Government Security Clearance
• Ability and history of obtaining and maintaining State Collections Licensure
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
• No conflicts of interest with ConServe or our Clients

Qualifications

• High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills

• Ability to work in a remote work environment

Benefits

ConServe is a Drug Free Workplace

Pay

N/A

Schedule

N/A