Sr. Data Reporting Technician

About the role

This position will contribute to the City's strategic goals, mission and vision by training, supervising and coordinating service program activities and operations in support of the Police Department. You will coordinate assigned activities with other divisions, outside agencies and the general public and provide staff assistance. You will teach and provide guidance to Data Reporting Unit personnel.

Responsibilities

• Training, planning, reviewing and participating in the work of employees responsible for providing a wide variety of customer service in support of the Police Department
• Produce, update and maintain divisional training and reference materials
• Verify work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications
• Monitor and evaluate quality, responsiveness, efficiency and effectiveness of assigned customer service programs, service delivery methods and procedures
• Gather relevant data and compile narrative and statistical reports
• Maintain detailed and accurate files and records of police offense reports and correspondence
• Interpret and explain City and FWPD customer service policies and procedures
• Interpret and explain Texas penal code and offense reporting procedures
• Perform other duties as requested

Minimum Qualifications

• HS Diploma/GED supplemented by specialized training in customer relations or a related field
• Three (3) years of responsible customer service experience
• One (1) year of administrative and/or lead supervisory experience

Preferred Qualifications

• Bilingual skills (English/Spanish)
• Prior law enforcement experience
• Minimum 1-year experience in Police Data Reporting Unit preferred
• Two (2) years plus of high-volume call center, public contact, and data entry
• Experience in preparing and transcribing reports
• Knowledge of Central Square's Records Enterprise or RMS, Mobile Enterprise or Visinet, Command Automated Dispatching (CAD) Enterprise, Texas Penal Code, Word, Excel, OneNote and Outlook

Pay

$21.26/hr. - $26.57/hr. Shift Differential Pay: $0.75/hour for 2nd Shift and $1.50/hour for 3rd Shift.

Schedule

Monday-Friday, 7:00 a.m. – 3:00 p.m. Division is a 24/7 Operation - weekend work may be required. The incumbent may be assigned to the 2nd or 3rd shift, 3:00 p.m. – 11:00 p.m. or 11:00 p.m. – 07:00 a.m. This position will be required to work weekends, and holidays. Also work in inclement weather as needed.

Benefits

• 11 Paid Holidays
• Medical, Dental, Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Working Conditions

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

This response is AI-generated, for reference only.