Data Reporting Technician

About the role

A Data Reporting Technician job is available with the City of Fort Worth Police Department – Police Data Reporting Unit. This position will primary be responsible for performing a wide variety of general customer services in support of the Police Department to include responding to questions and inquiries from the general public regarding program operations.

Responsibilities

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense in order to document the specific offense or incident.
• Record detailed information including: type of offense, time of call, name of caller, service number of the report, and other pertinent information.
• Determining elements of the crime as defined by the Texas Penal Code for use in a court of law.
• Maintaining and updating complex computer systems; processes forms, reports and preparing general correspondence: research computer generated files and records.
• Responding to customer inquiries in a timely manner and efficient manner; resolving problems within area of assignment; explains applicable policies and procedures.
• Maintaining detailed and accurate files and records of police offense reports and correspondence.

Minimum Qualifications

• High School Diploma or GED.
• Two (2) years of directly related clerical or data reporting experience.

Preferred Qualifications

• Bilingual skills (English/Spanish).
• Two (2) years plus of high – volume call center, public contact, and data entry.
• Experience in preparing / transcribing reports.
• Knowledge of Records Enterprise or other Police Records Management Systems, CAD systems and Texas Penal Code.
• Prior law enforcement experience.

Pay

$18.32 - $22.90/hr. Shift Differential Pay: $0.75/hour for 2nd Shift and $1.50/hour for 3rd.

Schedule

Shift hours vary: 7:00AM – 3:00PM, 3:00 PM-11:00 PM, 11:00PM – 7:00AM. This position will be required to work 1st, 2nd, or 3rd shift, weekends, and holidays. Also work in inclement weather as needed. This is a 24-hour 7 day a week operation including weekends and holidays.

Benefits

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Working Conditions

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

This response is AI-generated, for reference only.