Data Reporting Analyst, Sr.

About The Company Our client is a leading organization dedicated to delivering innovative solutions in the customer experience and contact center industry. With a strong focus on leveraging data analytics and cutting-edge technology, they aim to optimize operational efficiency and enhance customer satisfaction. Committed to fostering a dynamic and inclusive work environment, the company values continuous learning, collaboration, and excellence in service delivery. Their extensive portfolio includes enterprise contact center platforms, analytics tools, and strategic consulting services that empower businesses to make data-driven decisions and achieve their operational goals. About The Role The Senior Reporting Analyst plays a critical role in supporting, maintaining, and enhancing the company's data, reporting, and analytics capabilities across enterprise contact center platforms, with a particular emphasis on NICE CXone and related tools. This individual will serve as a key technical resource, ensuring the accuracy, timeliness, and actionable nature of insights generated from complex data sets. The role involves partnering closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions, troubleshooting issues, performing root cause analysis, and continuously improving data pipelines and reporting frameworks. The Senior Reporting Analyst will also lead the development of advanced analytical models that inform strategic decision-making, support regulatory compliance, and drive operational excellence. This position is designated as flexible (hybrid), with the expectation that the selected candidate will report to the Greensboro, NC office three days per week. The role offers an excellent opportunity for a data-driven professional to influence key business outcomes through innovative analytics and strategic insights. Qualifications Minimum three (3) years experience in a leadership role, with or without direct reportsBachelor’s degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related fieldMinimum eight (8) years of experience in data analytics or a closely related fieldAdditional equivalent work experience in data analytics may substitute for the degree requirementProficiency in enterprise contact center platforms, especially NICE CXone, and related reporting toolsStrong experience with data modeling, statistical analysis, and visualization techniquesExcellent problem-solving, communication, and stakeholder management skills Responsibilities Lead and promote self-development and team learning by building relationships with cross-functional stakeholders, communicating effectively, and influencing team members and leadershipManage business-specific projects by applying deep subject matter expertise, developing work plans, and coordinating resources to meet organizational goalsInterpret complex data analyses, develop insights, reports, and presentations to support decision-making, and communicate findings clearly to stakeholdersLead the development of advanced analytical and statistical models, translating requirements into actionable insights and gaining stakeholder buy-in for implementationDesign, implement, and automate business and reporting solutions by collaborating with stakeholders, evaluating data, and creating visualizations and BI reportsDrive innovative data analytic approaches to generate actionable outcomes across various functional and clinical areasPrepare data for analysis by integrating, consolidating, and ensuring data quality, while collaborating with source system owners to resolve data issuesGather data systematically by validating sources, querying and merging data, and developing tools for electronic data collectionSupport strategic decision-making by consulting with clients and leadership, translating business needs into data requirements, and developing analysis plans Benefits Competitive salary packageHealth, dental, and vision insuranceRetirement plan optionsGenerous paid time off and holidaysFlexible work arrangements with hybrid work modelProfessional development opportunitiesCollaborative and inclusive work environment Equal Opportunity Our client is an Equal Opportunity Employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.