Sr. Customer Solutions Engineer

Key Responsibilities

• Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
• Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
• Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders
• Serve as a primary point of escalation for complex technical issues — diagnose, resolve, and document for future reference
• Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms
• Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers
• Conduct trade studies to evaluate technical options and provide clear recommendations with supporting rationale
• Assess the impact of proposed engineering changes across hardware, firmware, software, and safety domains
• Cross-Functional Influence
• Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction
• Represent FORT in escalations, technical executive briefings, and key account reviews
• Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team
• Share expertise with peers through case reviews and technical deep-dives that convert hard-won field experience into team knowledge

Required Qualifications

• Experience: 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
• Track record: Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight
• Ability: Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks
• Experience: Ability to travel up to 30%, including international travel
• Technical Skills: Deep hands-on experience with CAN bus protocols and API integration in industrial contexts
• Knowledge: Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508)
• Experience: Ability to read and interpret wiring schematics, electrical diagrams, and system architecture documentation
• Comfort: Comfort navigating ambiguity in complex, multi-vendor integration environments

Preferred Qualifications

• Prior experience: Prior experience as a field engineer at a robotics, automation, or industrial controls company
• Experience: Experience integrating wireless control or E-Stop systems into mobile robotics platforms
• Familiarity: Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)
• Experience: Experience contributing to the product roadmap or playing a customer-zero / design-partner role on new product development
• Experience: Background building or contributing to technical playbooks, onboarding materials, or field documentation