Sr. Solutions Engineer

About the role

We are seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. This role is open to candidates based in or near Austin, TX. Our Austin office is located in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

What You'll Do

• Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution.
• Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams.
• Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform.
• Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance.
• Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources.
• Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements.
• Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution.
• Create, Document, Code, and Test Technical Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements.
• Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery.
• Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services.
• Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities.
• Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance.
• Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching.

What You'll Need

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• 4+ years of software development experience in commercial or enterprise environments.
• 3+ years of hands-on development using Python, Go, Java, or JavaScript.
• Strong grasp of programming concepts and effective debugging techniques.
• Robust knowledge of modern web architectures, microservices, and APIs.
• Familiarity with AWS services and other cloud platforms.

Bonus Qualifications

• IT certifications such as AWS Certified Solutions Architect, AWS Certified Developer, VMware VCP, CCNA, MCSA, or equivalent.
• Familiarity with container and automation technologies: Docker, Ansible, Chef, Puppet, SaltStack, etc.
• Knowledge of enterprise IT infrastructure platforms: Aruba, Cisco, Citrix, Dell, EMC, F5, HP, IBM, NetApp, Palo Alto, VMware, etc.
• Experience with automation and scripting.
• Understanding of Lambda functions and application monitoring.
• Previous experience in software development, consulting, or professional services.
• Working knowledge of JavaScript and/or Ruby.
• Understanding of server application administration: Apache, MySQL, RabbitMQ, Microsoft IIS, SQL Server, Exchange, Active Directory, etc.
• Familiarity with cloud platforms and services like AWS and Microsoft Azure.

Qualifications

• Resident of California: Click here to view our California Applicant Privacy Notice.
• Anticipated Application Close Date: 08/31/26.
• LogicMonitor is an Equal Opportunity Employer.
• Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
• Residents of California: Click here to view our California Applicant Privacy Notice.
• LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency.
• The Base Salary range for this role is: $94,815 USD - $130,410 USD.