Sr. Customer Quality Engineer

About the Role

As the Senior Customer Quality Engineer (CQE) in the Aerospace Defense Marine Business Unit (ADM BU), you will serve as the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. This role leads customer quality initiatives in the East Coast region and acts as the primary interface for customer quality requirements, improvement strategies, and continuous improvement efforts.

Responsibilities

• Drive improvement strategies for customer scorecards and serve as the expert in customer portals where required.
• Flow down Customer Quality Requirements, including FAIs (future PPAPs), quality manuals, corrective action processes, and change notifications.
• Execute initiatives to meet customer requirements and expectations.
• Establish strong partnerships with TE plants to influence continuous improvements related to key internal KPIs, such as Voice of Customer (VOC), Customer Complaints, PPM, COPQ, 8D timeliness, and 8D evaluation.
• Review customer contracts to assess specific quality requirements (e.g., PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with customers if needed.
• Communicate customer requirements within TE plants/functions to ensure awareness and compliance through training, support, and regular reviews.
• Conduct periodic evaluations of TE’s customer quality performance, focusing on metrics such as the number of customer complaints, PPM levels, complaint response times, and the quality of 8D reports.
• Prepare for and participate in regular customer scorecard reviews, including developing or contributing to TE responses.
• Visit customer plants regularly to build, reinforce, and maintain strong partnerships and discuss key quality topics.
• Create and maintain Customer-Specific Quality Improvement plans, focusing on systematic, interactional, and high-level issues. Share and implement best practices within the ADM organization.
• Champion Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives within operational sites and functional organizations.
• Partner with Operations, Quality, Product Management, Sales, Account Management, and Customer Service to drive initiatives aligned with business objectives and resolve customer complaints.
• Act as the regional lead for Notices of Escapes (NOEs), escalated or high-impact customer events, and formal customer improvement programs.
• Support and coach ADM manufacturing plants and distribution locations in executing problem-solving processes to ensure timely and robust customer responses.
• Complete quality-related surveys for allocated Top Customers.
• Collect and analyze external and internal data to identify systemic improvement opportunities and initiate corrective efforts with responsible TE plants.
• Support Top Customer audits, including logistical preparation, attendance, and coordination of non-conformance resolutions to ensure timely and robust responses.

Requirements

• Bachelor’s degree in a technical or business field.
• 5+ years of experience in Quality.
• 3+ years of experience in a direct role interacting with manufacturing plants.
• 3+ years of experience driving improvement initiatives.
• Knowledge of PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, and Lean practices.
• Understanding of ADM products; previous ADM experience is a plus.
• Fluent oral and written communication skills.
• Experience with TE’s core business and processes is a plus.
• Travel required for the position: 25% - 50%.

Skills

• Integrity, Accountability, Inclusion, Innovation, Teamwork.

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our connectivity and sensor solutions enable advancements in transportation, energy networks, automated factories, data centers, and more. With over 90,000 employees, including 10,000 engineers, we work alongside customers in approximately 130 countries. Learn more at www.te.com.

Pay

Competitive base salary range: $93,500 - $140,300 (subject to change based on physical location). Total compensation includes base salary, incentives, and benefits.

Benefits

• Comprehensive health insurance.
• 401(k) retirement plan.
• Disability and life insurance.
• Employee stock purchase plan.
• Paid time off.
• Voluntary benefits.

Schedule

This is a remote working opportunity, with the ideal candidate located on the East Coast.