Sr. Customer Quality Engineer
Viasat · Carlsbad, CA · 1 mo ago
On-siteQuality Assurance$142k–$224k/yrFull-time
We need to output HTML fragment with sections: About Us? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They say do NOT repeat the job title as a heading (the page already shows it). The posting includes "About Us", "What You'll Do", "What You'll Need", "What Will Help You On The Job", "Salary range". Also there is EEO statement etc which should be removed.
We need to map content to appropriate headings. Likely:
- About Us -> maybe "About the role"? Actually "About Us" is company description; could be "About the role"? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should use those headings only when content exists. "About Us" could map to "About the role"? Might be okay. But we could also create a section "About Us" but they said use those examples; not strict but likely they expect those headings. We'll map:
- About Us ->
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They say do NOT repeat the job title as a heading (the page already shows it). The posting includes "About Us", "What You'll Do", "What You'll Need", "What Will Help You On The Job", "Salary range". Also there is EEO statement etc which should be removed.
We need to map content to appropriate headings. Likely:
- About Us -> maybe "About the role"? Actually "About Us" is company description; could be "About the role"? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should use those headings only when content exists. "About Us" could map to "About the role"? Might be okay. But we could also create a section "About Us" but they said use those examples; not strict but likely they expect those headings. We'll map:
- About Us -> About the role
with paragraph.
- What You'll Do -> Responsibilities.
- What You'll Need -> Requirements (or Qualifications). Could be Requirements.
- What Will Help You On The Job -> Skills (or Qualifications). Could be Skills.
- Salary range -> Pay.
We should not include Benefits or Schedule unless present. Benefits mentioned: "Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits". That's a mention of benefits but not specific. The instruction: never create Benefits section unless posting actually states them. It does mention benefits generically; but it's vague. Might be considered stating benefits? It says "in addition to a range of medical, financial, and/or other benefits". That's a statement about benefits existing. Could include Benefits section with that sentence. However they said prefer few substantive sections over many thin ones. Might be okay to include Benefits.
But also they said "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". Benefits statement is not filler; it's actual mention.
Thus we can include Benefits.
Pay: we have salary range.
Schedule: not mentioned, so omit.
Now we need to preserve all substantive information, remove boilerplate: EEO statement, accommodation request, etc. Also remove duplicated lines.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
About Us paragraph: "One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team."
What You'll Do: list of duties. We'll convert to - .
Let's list:
- Serve as the primary quality representative supporting customers and addressing product quality concerns in a professional and timely manner.
- Lead customer-facing quality investigations, corrective action activities, and quality reviews.
- Drive robust Root Cause Corrective Action (RCCA) processes using tools such as 8D, 5 Why, Fishbone Analysis, and FMEA.
- Champion Production Part Approval Process (PPAP) implementation and validation activities with internal teams and external suppliers.
- Partner with Design Engineering, Manufacturing Engineering, Operations, and Supply Chain to ensure quality requirements are integrated throughout the product lifecycle.
- Evaluate design, manufacturing, test, and operational processes for compliance with quality standards and effective risk mitigation.
- Analyze quality metrics and trends to identify improvement opportunities and support business objectives.
- Support new product introduction activities, including quality planning, validation, and production readiness reviews.
- Participate in internal and external audits and support compliance with AS9100 quality management systems.
- Develop and communicate quality performance metrics, status updates, and improvement plans to leadership and key stakeholders.
What You'll Need: list of requirements.
- Bachelor's degree in Engineering, Applied Sciences, or a related technical field, or equivalent experience.
- 10+ years of experience in quality, manufacturing, operations, and/or engineering within a product development and manufacturing environment.
- Demonstrated experience supporting customers and managing customer-facing quality issues.
- Extensive experience with Production Part Approval Process (PPAP) methodologies and deliverables.
- Strong understanding of quality systems and standards, including ISO9001 and/or AS9100.
- Experience leading Root Cause Corrective Action (RCCA) investigations and continuous improvement initiatives.
- Working knowledge of Lean Six Sigma principles and quality tools, including FMEA, Control Plans, SPC, 8D, and 5 Why analysis.
- Ability to interpret engineering drawings, specifications, procedures, and manufacturing documentation.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent verbal and written communication skills with the ability to engage effectively with customers, suppliers, executives, and cross-functional teams.
- Demonstrated ability to work independently and lead initiatives with minimal supervision.
- Ability to travel up to 15% domestically/internationally as needed.
- US citizenship is required.
What Will Help You On The Job: list of helpful qualifications.
- 7+ years auditing suppliers and supporting new production introduction
- Experience supporting telecommunications, aerospace, electronics, or high-tech manufacturing products.
- AS9100 or ISO9001 Lead Auditor training or certification.
- Supplier Quality Engineering experience, including supplier audits and development activities.
- Knowledge of First Article Inspection (AS9102) requirements.
- Experience with ERP and PLM systems such as Oracle and Agile.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience supporting global manufacturing and supply chain organizations.
Pay: Salary range $141,500.00 - $224,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $176,000.00- $264,000.00/ annually. At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
Benefits: we can include sentence about benefits: "Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered." Also maybe link to benefits page but we should remove URLs? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The link to benefits is not necessarily boilerplate but could be considered navigation? It's a link to benefits page. Might be okay to keep? Probably safer to drop the URL as it's not substantive content; but we could keep the sentence without URL. The sentence includes "Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits." That's a link; we could drop the URL and keep the sentence? Might be considered boilerplate? It's a call to action. I'd drop that sentence entirely, as it's more like application instruction. The benefits mention earlier is enough.
Thus Benefits section: we can include the sentence about additional cash/stock incentives and range of medical, financial, and/or other benefits.
Now construct HTML.
We'll have:
About the role
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
Responsibilities
- Serve as the primary quality representative supporting customers and addressing product quality concerns in a professional and timely manner.
- Lead customer-facing quality investigations, corrective action activities, and quality reviews.
- Drive robust Root Cause Corrective Action (RCCA) processes using tools such as 8D, 5 Why, Fishbone Analysis, and FMEA.
- Champion Production Part Approval Process (PPAP) implementation and validation activities with internal teams and external suppliers.
- Partner with Design Engineering, Manufacturing Engineering, Operations, and Supply Chain to ensure quality requirements are integrated throughout the product lifecycle.
- Evaluate design, manufacturing, test, and operational processes for compliance with quality standards and effective risk mitigation.
- Analyze quality metrics and trends to identify improvement opportunities and support business objectives.
- Support new product introduction activities, including quality planning, validation, and production readiness reviews.
- Participate in internal and external audits and support compliance with AS9100 quality management systems.
- Develop and communicate quality performance metrics, status updates, and improvement plans to leadership and key stakeholders.
Requirements
- Bachelor's degree in Engineering, Applied Sciences, or a related technical field, or equivalent experience.
- 10+ years of experience in quality, manufacturing, operations, and/or engineering within a product development and manufacturing environment.
- Demonstrated experience supporting customers and managing customer-facing quality issues.
- Extensive experience with Production Part Approval Process (PPAP) methodologies and deliverables.
- Strong understanding of quality systems and standards, including ISO9001 and/or AS9100.
- Experience leading Root Cause Corrective Action (RCCA) investigations and continuous improvement initiatives.
- Working knowledge of Lean Six Sigma principles and quality tools, including FMEA, Control Plans, SPC, 8D, and 5 Why analysis.
- Ability to interpret engineering drawings, specifications, procedures, and manufacturing documentation.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent verbal and written communication skills with the ability to engage effectively with customers, suppliers, executives, and cross-functional teams.
- Demonstrated ability to work independently and lead initiatives with minimal supervision.
- Ability to travel up to 15% domestically/internationally as needed.
- US citizenship is required.
Skills
- 7+ years auditing suppliers and supporting new production introduction
- Experience supporting telecommunications, aerospace, electronics, or high-tech manufacturing products.
- AS9100 or ISO9001 Lead Auditor training or certification.
- Supplier Quality Engineering experience, including supplier audits and development activities.
- Knowledge of First Article Inspection (AS9102) requirements.
- Experience with ERP and PLM systems such as Oracle and Agile.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience supporting global manufacturing and supply chain organizations.
Pay
Salary range $141,500.00 - $224,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $176,000.
About the role
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
Responsibilities
- Serve as the primary quality representative supporting customers and addressing product quality concerns in a professional and timely manner.
- Lead customer-facing quality investigations, corrective action activities, and quality reviews.
- Drive robust Root Cause Corrective Action (RCCA) processes using tools such as 8D, 5 Why, Fishbone Analysis, and FMEA.
- Champion Production Part Approval Process (PPAP) implementation and validation activities with internal teams and external suppliers.
- Partner with Design Engineering, Manufacturing Engineering, Operations, and Supply Chain to ensure quality requirements are integrated throughout the product lifecycle.
- Evaluate design, manufacturing, test, and operational processes for compliance with quality standards and effective risk mitigation.
- Analyze quality metrics and trends to identify improvement opportunities and support business objectives.
- Support new product introduction activities, including quality planning, validation, and production readiness reviews.
- Participate in internal and external audits and support compliance with AS9100 quality management systems.
- Develop and communicate quality performance metrics, status updates, and improvement plans to leadership and key stakeholders.
Requirements
- Bachelor's degree in Engineering, Applied Sciences, or a related technical field, or equivalent experience.
- 10+ years of experience in quality, manufacturing, operations, and/or engineering within a product development and manufacturing environment.
- Demonstrated experience supporting customers and managing customer-facing quality issues.
- Extensive experience with Production Part Approval Process (PPAP) methodologies and deliverables.
- Strong understanding of quality systems and standards, including ISO9001 and/or AS9100.
- Experience leading Root Cause Corrective Action (RCCA) investigations and continuous improvement initiatives.
- Working knowledge of Lean Six Sigma principles and quality tools, including FMEA, Control Plans, SPC, 8D, and 5 Why analysis.
- Ability to interpret engineering drawings, specifications, procedures, and manufacturing documentation.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent verbal and written communication skills with the ability to engage effectively with customers, suppliers, executives, and cross-functional teams.
- Demonstrated ability to work independently and lead initiatives with minimal supervision.
- Ability to travel up to 15% domestically/internationally as needed.
- US citizenship is required.
Skills
- 7+ years auditing suppliers and supporting new production introduction
- Experience supporting telecommunications, aerospace, electronics, or high-tech manufacturing products.
- AS9100 or ISO9001 Lead Auditor training or certification.
- Supplier Quality Engineering experience, including supplier audits and development activities.
- Knowledge of First Article Inspection (AS9102) requirements.
- Experience with ERP and PLM systems such as Oracle and Agile.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience supporting global manufacturing and supply chain organizations.
Pay
Salary range $141,500.00 - $224,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $176,000.