Sr Customer Experience Representative

About the role

Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem.

Key Responsibilities

• Drive insights and actions for reseller partners and vendors.
• Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
• Focused on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Aid in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

What does it mean to be a Sr Customer Experience Representative?

• Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
• Ability and willingness to identify and document process improvements for other Customer Experience Representatives, and act as a mentor or team leader amongst peers.
• Strong proficiencies of CRM functionality and utilization.
• Advanced knowledge and business acumen of the customer/vendor solutions category, in addition to pristine communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer and category.
• May need to consult with Senior/Specialist staff members on certain customer or vendor category issues.