Customer Service Representative
About the role
Addison Group is partnering with a well-established company in the Aurora area that is seeking a driven and detail-oriented Customer Service Representative. This is a great opportunity for someone who is passionate about delivering excellent service and looking to grow in a fast-paced, team-oriented environment.
Responsibilities
- Accurately enter and manage customer orders
- Initiate welcome calls/emails to set expectations and confirm order details
- Monitor order progress and proactively communicate updates to customers
- Work with vendors to manage component sourcing, pricing, and delivery timelines
- Handle part substitutions and address any issues that arise with product availability
- Act as a liaison between departments to ensure timely and accurate fulfillment
- Support the team with general administrative and customer support tasks
- Maintain organized records and documentation throughout the order process
Requirements
- 1+ year of customer service experience
- Excellent communication and customer service skills
- Strong attention to detail and ability to manage multiple tasks
- Comfortable working in a fast-paced, high-volume setting
Qualifications
Additional Details:
- Work Setting: 100% onsite
Benefits
- This position is eligible for medical, dental, vision, and 401(k).
Pay
$19.00 – $21.50 /hour
Schedule
Monday–Friday, 8:00 AM – 5:00 PM
Benefits
- Medical
- Dental
- Vision
- 401(k)
Company Information
About Our Client: Addison Group is partnering with a well-established company in the Aurora area that is seeking a driven and detail-oriented Customer Service Representative. This is a great opportunity for someone who is passionate about delivering excellent service and looking to grow in a fast-paced, team-oriented environment.
Equal Opportunity Employer
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.