Sr. Coordinator, Client Services

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. We need to parse the posting. Content: - About Us: description of purpose etc. That could map to "About the role"? Actually "About Us" is company description. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" maybe summarizing job summary. The posting includes "Job Summary" and "Job Description Summary". So we can put that under About the role. - Responsibilities: "Essential Duties And Responsibilities" and "Core Responsibilities". So we can list bullet points. - Requirements: maybe "Education & Experience" and "Physical Requirements"? Actually "Education & Experience" is qualifications. "Physical Requirements" maybe part of Requirements or Qualifications. We'll decide. - Qualifications: maybe combine Education & Experience. - Skills: "Skills & Competencies:" list. - Benefits: Not mentioned. No benefits content. So we should not include Benefits section. - Pay: Not mentioned. So omit. - Schedule: Not mentioned. Omit. We must not create sections with placeholder text. Thus we will output sections: About the role, Responsibilities, Requirements (maybe Education & Experience + Physical Requirements), Qualifications (maybe same as Requirements? Might be redundant). Better to have Requirements and Qualifications separate if content distinct. But we have Education & Experience (qualifications) and Physical Requirements (maybe part of Requirements). Could treat Education & Experience as Qualifications, Physical Requirements as Requirements? However typical: Requirements = experience/education; Qualifications = skills? But we already have Skills section. Let's map: - About the role: Job Summary + Job Description Summary + About Us? The About Us is company description, not role. But we could include as part of About the role? Might be okay. The instruction: "About the role" heading. We'll put the job summary description. - Responsibilities: list of core responsibilities. - Requirements: Education & Experience (including HS diploma, Bachelor's preferred, experience, etc.) plus maybe Physical Requirements? But Physical Requirements is separate; we could put under Requirements as well. - Qualifications: maybe not needed if we already covered. But we could include Qualifications as Education & Experience? Actually the posting has "Education & Experience". That's qualifications. So we can put that under Qualifications. Then Requirements could be something else like "Core Responsibilities"? No. Better: Use sections as they appear: About the role (Job Summary), Responsibilities (Core Responsibilities), Qualifications (Education & Experience), Skills (Skills & Competencies). Physical Requirements could be part of Qualifications or Requirements but we have no separate section for physical. Could include under Qualifications as a bullet. We must not invent sections. If we include Physical Requirements under Qualifications, it's okay as it's part of content. Thus output:

About the role

... job summary text ...

Responsibilities

• ...
...

Qualifications

• ... education/experience ...
... maybe also physical requirements as li.

Skills

• ... skills list ...

We must preserve all substantive information, not invent or summarize away detail. Must not omit any substantive info. So we need to include all details from the posting: About Us description, Job Summary, Job Description Summary, Core Responsibilities (list), Skills & Competencies (list), Education & Experience (list), Physical Requirements (list). Also maybe note about "Note: The essential duties and responsibilities below are intended..." that's boilerplate; we can drop that note. Also "Perform additional duties as assigned..." is part of responsibilities; keep. We must remove boilerplate like EEO, etc. Let's extract text. About Us paragraph: "Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success." Job Summary / Job Description Summary: "Job Summary Job Description Summary The Senior Client Service Coordinator plays a key role in supporting the Client Services team by leading resolution efforts for complex client issues, mentoring team members, and driving operational improvements. This role serves as a subject matter expert across key service areas, with a particular focus on the Appeals product line, which represents a significant portion of departmental volume. The Senior Coordinator collaborates cross-functionally to ensure timely, accurate, and client-focused service delivery." We can combine into one paragraph. Essential Duties And Responsibilities note: we can ignore the note. Core Responsibilities list (each bullet starts with a capital verb). Let's extract: - Lead resolution of complex client service issues, acting as the first escalation point and ensuring timely follow-up, especially for high-volume areas such as UM Appeals. - Serve as a subject matter expert (SME) in UM Appeals and other key operational workflows, with deep understanding of payer-specific requirements, timely filing guidelines, and documentation standards. - Monitor and analyze operational performance, identifying trends and opportunities for improvement, and delivering actionable insights to enhance service delivery and client satisfaction. - Develop and maintain training resources, including SOPs and best practices, while mentoring and onboarding new team members. - Collaborate with Strategic Advisors, technical teams, and operational stakeholders to resolve escalated issues, support strategic initiatives, and improve client outcomes. - Perform additional duties as assigned that align with departmental and company growth initiatives. Also there is "Skills & Competencies:" list after that. Let's extract each: - Strong interpersonal skills; approachable and effective across diverse teams - Computer proficient. - Demonstrates initiative and accountability in resolving issues and driving outcomes - Works independently while contributing effectively to team goals - Exceptional organizational and time management abilities - High attention to detail and accuracy in documentation and task execution - Ability to manage multiple priorities and track deliverables across projects - Excellent written and verbal communication skills, with a professional and client-focused tone - Customer-focused mindset with a commitment to service excellence - Adaptable in a fast-paced, collaborative environment - Strong critical thinking and problem-solving skills, especially appeals workflows - Comfortable collaborating with cross-functional teams, including Strategic Advisors, technical, and operational stakeholders - Commitment to HIPAA/HITECH compliance and confidentiality in all communications and documentation Education & Experience list: - High School Diploma or equivalent required - Bachelor’s degree strongly preferred - Client Services experience required - 1–2 years in healthcare appeals workflows, including managing appeal submissions, interpreting payer-specific requirements, and an understanding of timely filing guidelines - Knowledge of healthcare revenue cycle operations, including prior authorization, denials management, and appeals resolution - Prior experience accessing hospital EMRs and payer portals strongly preferred - Experience with Salesforce preferred - Experience as a Business Analyst or Project Management preferred - Proficiency in MS Outlook, PowerPoint, Word, and Excel. - Demonstrated ability to communicate clearly and professionally - Experience collaborating with Strategic Advisors and cross-functional teams (technical, operational, and client-facing) to resolve escalated issues and communicate outcomes - Familiarity with HIPAA and healthcare compliance standards in client communications and documentation Physical Requirements list (some paragraphs): - This role may require extended periods of sitting and computer use. Occasional standing, walking, and light lifting (up to 20 lbs) may be necessary. Must be able to communicate effectively and perform repetitive hand movements. - Regular eye-hand coordination and manual dexterity is required to operate office equipment. - The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. - At times, Team Members are subject to sitting for prolonged periods. - Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. - Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. - A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. We need to keep substantive info; the last sentences about guideline etc may be considered boilerplate? It's part of physical requirements note but could be considered boilerplate. However it's still part of the posting; but instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly those categories; it's a disclaimer about job description. Might be considered boilerplate but it's still part of the job description. Safer to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is not those. So we can keep the physical requirements details, but maybe we can condense? We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep all details, not summarizing. However we can keep them as separate bullet points; but we must not lose any detail. The physical requirements paragraph contains multiple sentences; we could split into bullet points each covering a distinct point. Let's extract distinct points: - Extended periods of sitting and computer use. - Occasional standing, walking, and light lifting (up to 20 lbs) may be necessary. - Must be able to communicate effectively and perform repetitive hand movements. - Regular eye-hand coordination and manual dexterity required to operate office equipment. - Ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions required. - At times, Team Members are subject to sitting for prolonged periods. - Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. - Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. - A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The last sentence is more of a disclaimer; we could keep as a paragraph. Now, we need to output HTML fragment only. We'll structure:

About the role

About Us paragraph + Job Summary paragraph combined? Might be two paragraphs. We'll put About Us as a paragraph, then Job Summary as another paragraph. But we must not repeat job title as heading; fine. Let's craft:

About the role

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

The Senior Client Service Coordinator plays a key role in supporting the Client Services team by leading resolution efforts for complex client issues, mentoring team members, and driving operational improvements. This role serves as a subject matter expert across key service areas, with a particular focus on the Appeals product line, which represents a significant portion of departmental volume.