Sr Coordinator, Client Services

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Overview Summary The Sr. Coordinator is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translates IRB decisions and processes to clients to maintain continuity and timely communications. Job Duties & Responsibilities Serves as the main Sponsor/CRO and PI/site contact on assigned studiesManages the day-to-day relationship for assigned top tier accountsManages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentationDemonstrates an advanced understanding of multiple types of Protocol and Site SubmissionsDocuments and executes client customizations; processes change requestsManages vendor relations and documentation for foreign language translationsMaintains a high level of accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error. Completes work in a timely manner, responding to customers within 24 hours of email/voicemail receiptEscalates any customer or timeline issues to managementAssists with process improvement initiativesAttends conferences and workshopsOther duties as assigned Location This role is open to candidates working remotely in the United States. Basic Qualifications Bachelor’s degree or four years of equivalent experienceFour (4)+ years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook Preferred Qualifications Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibilityAbility to effectively use proprietary systemKnowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHSWrite and speak in English to compose business text such as letters, memos, e-mails and reports; copy or transcribe information; summarize or condense information; edit, revise, correct, proofreadListen, understand and interpret scientific and medical dialogue to be able to quickly and accurately communicate IRB determinations to clients.Read and understand research texts such as medical protocols and Informed Consent FormsMust have high level of attention to detail, accuracy and thoroughness; Problem solving skillsHighly organized and efficient; Process and procedure orientedExcellent interpersonal skills to work professionally and effectively with others and provide high levels of customer serviceCommunicate clearly and professionally, both verbally and in writing; public speakingHigh level of professionalism and discretion with all communication with clientsAbility to follow written and verbal instructions and work independently as required to plan, organize, schedule and complete work within deadlinesAbility to manage conflicting demands and prioritiesAbility to adapt to changes in office technology, equipment and/or processesDemonstrated consistency and dependability in attendance, quantity and quality of work Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstationRegularly carry, raise, and lower objects of up to 10 Lbs.Learn and comprehend basic instructionsFocus and attention to tasks and responsibilitiesVerbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law.