Sr. Collections Analyst

Accounting Overview

Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts.

Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution.

Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets.

Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions.

Cook up and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts.

Account Reconciliation & Dispute Resolution

Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues.

Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders.

Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment.

Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance.

Documentation & Reporting

Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans.

Support monthly close activities, audit requests, reporting requirements, and special projects as assigned.

Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk.

Leadership & Collaboration

Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management.

Absorb and support training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams.

Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment.

Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function.