Collections Analyst

Position Overview

The purpose of this position is to maintain timely collection follow up on all past due accounts in their assigned portfolio. Identify potential problems and work with customers to successfully resolve past due balances. This position will be working with customers in responding to their needs as they relate to the successful and smooth operation of the business as well as proactive collection efforts.

Essential Duties And Responsibilities

• Responsible for collection follow up on 1-90 day delinquent accounts via phone, letter and e-mail.
• Negotiate short term resolutions on past due balances.
• Send out demand and default letters as needed.
• Work with Customers on account reconciliations and resolving any outstanding account issues.
• Provide management monthly reporting as it relates to aging receivables.
• Provide primary backup for Customer Service area.
• Works Collection Queue and Active Past due Reports.
• Work with Internal Personnel and our Vendors on past due Accounts and Customer Issues.
• Work with Customer on discrepancies on account and managing the corrections with other departments.

Qualifications

• Collections experience in leasing atmosphere
• Working knowledge of MS Word, Excel
• Good understanding of basic collection techniques
• Ability to manage multiple tasks and work under time pressures

Competencies

• Thinking skills – Decision Making / Judgement
• Communications – Oral, Written ability to listen, ability to transmit information
• Interpersonal Relationships – Ability to work in a Team
• Leadership skills – Ability to manage conflict
• Technical and Professional – Thorough, Technical and Professional skills
• Ability to prioritize tasks and complete them in a timely manner
• Computer Efficiency for all applications used
• Ability to enter data accurately and proficiently

Education And Experience

• Bachelor's Degree preferred or equivalent experience
• Minimum 1-3 years collection experience

Physical Demands

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another

Additional Benefits

• Medical, Dental, and vision plans
• 401(k) and matching
• Paid Time Off
• Company Paid Life Insurance
• Employee Assistance Program
• Training and Development Opportunities
• Employee Discounts