Collections Analyst

What’s In It For You

• Competitive Salary: $54,000.00 / year base, plus bonus eligible
• Work Site Location: 100% Onsite at Corporate Office, St. Louis, MO
• Set Schedule: Monday - Friday; Flexible office hours 7:00 a.m. to 5:00 p.m.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities

• Engage with Customers: Reach out to clients via phone and email, maintaining a professional and friendly demeanor while securing timely payments and addressing any concerns with precision.
• Investigate and Resolve Billing Errors: Dive deep into billing discrepancies, using your keen eye for detail to identify issues and quickly initiate corrective actions that get results.
• Drive Collection Success: Take charge of your assigned portfolio, proactively reducing past-due amounts and ensuring customers understand the importance of keeping their accounts current.
• Master Cash Application Troubleshooting: Spot cash application errors with ease and take swift action to correct them, ensuring accuracy and smooth financial operations.
• Navigate Chargebacks Like a Pro: Understand, investigate, and resolve chargeback deductions, ensuring our financials stay in top shape.
• Take Ownership of Projects: Tackle various duties and special projects with enthusiasm, continuously improving processes and contributing to the team's overall success.
• Be the Solutions Provider: Work collaboratively with customers and internal teams to not just resolve issues but offer valuable solutions, ensuring long-term satisfaction and success.

Your Qualifications

• Authorized to work in the United States
• Prior business-to-business collections experience OR a four-year business degree (accounting, finance, business administration, or related)

Your Skills and Competencies

• Attention to Detail
• Organization
• Problem-Solving
• Communication
• Time Management
• Customer Service Orientation
• Basic Accounting Principles / Financial Acumen
• Relationship Management
• Adaptability

Ideal Skills, Characteristics, & Experiences

• Prior business-to-business (B2B) collections experience OR a four-year business degree
• Detail-oriented and highly organized
• A proactive self-starter
• Strong communication skills with colleagues, clients and other stakeholders
• Comfortable working with various computer programs (ERP Systems, Microsoft Office Suite, Customer Accounting Portals)

GardaWorld: Make the World a Safer Place

GardaWorld Security remains the only guarding security company Certified by Great Place to Work in the United States. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employer and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

This policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.