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Jobs · Consulting · California

Sr. Cloud Technical Account Manager - Financial Services, ES - SI - Financial Services

Amazon Web Services (AWS) · Sunnyvale, CA · 6 days ago
ConsultingFull-time

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets, insurance, and banking and payments gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.

About the role

This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations. The TAM role is not directly hands-on keyboard within the customer's environment for troubleshooting customer support issues; rather, you will work with appropriate engineers and service teams to see issues through to resolution. More importantly, you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy through application-specific reviews, proactive monitoring, and custom runbooks. You will use generative AI tools fluently in your own work to accelerate troubleshooting, operational reviews, and customer insights, and guide customers on adopting AWS generative AI services to modernize and streamline their operations.

The close relationships developed with your customers will allow you to understand their business and operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Responsibilities

  • Work with appropriate engineers and service teams to see customer support issues through to resolution.
  • Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
  • Effectively represent AWS within a customer's environment, leveraging your technical acumen and customer-facing skills.
  • Drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support, and risk management.
  • Proactively keep customers' AWS environments operationally healthy through application-specific reviews, proactive monitoring, and custom runbooks.
  • Use generative AI tools fluently to accelerate troubleshooting, operational reviews, and customer guidance, and help customers adopt AWS generative AI services to modernize their operations.

About the team

In GFS, we provide support to some of the world's largest financial services firms. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with financial goals, performance goals, and partner with our customers to provide a cloud experience that suits their needs. We cover the divisions of capital markets, insurance, and banking and payments.

Qualifications

Basic Qualifications

  • 5+ years of design/implementation/operations/consulting with distributed applications experience.
  • 5+ years of technical engineering experience.
  • Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.

Preferred Qualifications

  • Experience in a 24x7 operational services or support environment.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.
  • Experience (3+ years) in the Financial Services industry.
  • 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
  • Internal enterprise or external customer-facing experience as a technical lead.
  • Professional oral and written communication skills, presenting to an audience containing one or more executive team members.

Benefits

Amazon offers comprehensive benefits including:

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
  • EAP, Mental Health Support, Medical Advice Line.
  • Flexible Spending Accounts.
  • Adoption and Surrogacy Reimbursement coverage.
  • 401(k) matching.
  • Paid time off and parental leave.

Pay

The base salary range for this position is $176,600 - $239,000 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

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