Cloud Technical Account Manager, ES - SI - Media and Entertainment
About the role
Join AWS Enterprise Support as a Technical Account Manager (TAM) and help Media & Entertainment Enterprise-level customers maximize value and service from AWS. This is not a sales role; instead, you will serve as the principal technical advisor and 'voice of the customer' to Fortune 500 enterprises. While you won’t directly troubleshoot customer environments, you will collaborate with engineers and service teams to resolve issues and proactively craft strategies to drive adoption of AWS services, including EC2, S3, SageMaker, Bedrock, DynamoDB, RDS, Lambda, CloudFront, Elemental Media Services, and more.
Your technical expertise and customer-facing skills will enable you to represent AWS effectively, engage with senior leadership on incidents, trade-offs, support, and risk management, and provide strategic guidance to plan and build solutions using best practices. You’ll also proactively ensure your customers’ AWS environments remain operationally healthy and resilient. This role requires up to 10% travel.
Responsibilities
- Act as the principal technical advisor and advocate for AWS within customer environments.
- Drive discussions with senior leadership on incidents, trade-offs, support, and risk management.
- Provide strategic technical guidance to help customers plan and build solutions using AWS best practices.
- Proactively monitor and maintain the operational health and resilience of customers’ AWS environments.
- Collaborate with engineers and service teams to resolve customer issues.
- Develop close relationships with customers to understand their business, operational needs, and technical challenges.
- Help customers achieve maximum value from AWS services.
Requirements
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three (3) or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment.
- Bachelor’s degree in Computer Science, Math, or a related discipline, or 4+ years of equivalent work experience.
- 2+ years of experience in IT operations.
- Ability to travel 10% or more as needed.
Preferred Qualifications
- Experience with AWS services or other cloud offerings.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
- AWS Professional-level certification, or 1+ years of technical specialist, design, and architecture experience.
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent experience in an external enterprise customer-facing role as a technical lead, with strong oral and written communication skills.
- 3+ years of experience communicating with and presenting to executive and senior audiences.
- Experience with development in a distributed systems environment.
- Experience with mission-critical, 24x7 operations.
- 4+ years of Amazon experience or experience with AWS services or other cloud offerings.
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans).
- Employee Assistance Program (EAP) and mental health support.
- Medical Advice Line and Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
- Sign-on payments and restricted stock units (RSUs).
Learn more about our benefits at amazon.jobs/en/benefits.
Pay
Annual base salary ranges:
- USA, CA, San Diego: $131,300.00 – $177,600.00 USD
- USA, OR, Portland: $131,300.00 – $177,600.00 USD
- USA, TX, Dallas: $131,300.00 – $177,600.00 USD
- USA, WA, Bellevue: $131,300.00 – $177,600.00 USD
Final compensation will be determined based on experience, qualifications, and location.