Cloud Technical Account Manager, ES - SI - Media and Entertainment
About the role
Join AWS Enterprise Support as a Technical Account Manager (TAM) and serve as the principal technical advisor and ‘voice of the customer’ for Media & Entertainment Enterprise-level customers. This role focuses on helping customers gain the best value and service from AWS, working across technologies such as Media, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.
The TAM acts as a strategic technical partner, guiding customers in adopting and optimizing AWS services like EC2, S3, SageMaker, Bedrock, DynamoDB, RDS, Lambda, CloudFront, Elemental Media Services, and others. You will collaborate with engineers and service teams to resolve issues, proactively craft strategies for AWS adoption, and ensure customers' environments remain operationally healthy and resilient. This position requires travel of 10% or more as needed.
Responsibilities
- Serve as the principal technical advisor and advocate for enterprise customers, representing AWS within their environments.
- Drive discussions with senior leadership on incidents, trade-offs, support, and risk management.
- Provide strategic technical guidance to plan and build solutions using AWS best practices.
- Proactively monitor and maintain the operational health and resilience of customers' AWS environments.
- Develop close relationships with customers to understand their business, operational needs, and technical challenges.
- Collaborate with AWS engineers and service teams to resolve customer support issues.
- Advocate for customers' needs and help them achieve maximum value from AWS services.
Requirements
- 3+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for three (3) or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment.
- Bachelor's degree in Computer Science, Math, or a related discipline, or 4+ years of equivalent work experience.
- 2+ years of experience in information technology operations.
- Ability to travel 10% or more as needed.
Preferred Qualifications
- Experience with AWS services or other cloud offerings.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
- AWS Professional level certification, or 1+ years of technical specialist, design, and architecture experience.
- Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent experience in an external enterprise customer-facing role as a technical lead.
- Strong oral and written communication skills, with experience presenting to large and small audiences.
- 3+ years of experience communicating with and presenting to executive and senior audiences.
- Experience with development in a distributed systems environment.
- Experience with mission-critical, 24x7 operations.
- 4+ years of Amazon experience or experience with AWS services or other cloud offerings.
Pay
The base salary range for this position is:
- USA, CA, San Diego: $131,300.00 - $177,600.00 USD annually
- USA, OR, Portland: $131,300.00 - $177,600.00 USD annually
- USA, TX, Dallas: $131,300.00 - $177,600.00 USD annually
- USA, WA, Bellevue: $131,300.00 - $177,600.00 USD annually
Your compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.