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Jobs · Consulting · California

Cloud Technical Account Manager, ES - NAMER - US-ISV

Amazon Web Services (AWS) · San Francisco, CA · 2 days ago
ConsultingFull-time

About the role

AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Responsibilities

  • Work with appropriate engineers and service teams to see issues through to resolution.
  • Proactively help craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
  • Represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
  • Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep customers’ AWS environments operationally healthy and resilient.
  • Understand customers' business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
  • Travel 10% or more as needed.

Requirements

  • 5+ years of design/implementation/operations/consulting with distributed applications experience.
  • 5+ years of technical engineering experience.

Qualifications

  • Experience in a 24x7 operational services or support environment.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.
  • Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Learn more about our benefits at https://amazon.jobs/en/benefits.

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