Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the Role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices
• Proactively keep your customers' AWS environments operationally healthy
• Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS
• This position will require the ability to travel 10% or more as needed

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience in information technology operations

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience with development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Sign-on payments and restricted stock units (RSUs)

Pay

USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually. Final compensation will be determined based on factors including experience, qualifications, and location.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

This response is AI-generated, for reference only.