Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Responsibilities

• Help craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers’ AWS environments operationally healthy.
• Understand customers’ business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
• Ability to travel 10% or more as needed.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience in informational technology operations
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience with development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.