Technical Account Manager I, Google Cloud Consulting

About the role

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development, coordinating across multiple work streams and teams to maintain customer momentum.
• Build relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, and escalation management.

Pay

$114,000 - $164,000 (USD) + 15% bonus target + equity + benefits