Cloud Technical Account Manager, ES - NAMER - US-ISV

About the role

AWS Enterprise Support Technical Account Managers (TAMs) support our customers' creative and transformative spirit of innovation across various AWS services. This role is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Work with appropriate engineers and service teams to resolve customer support issues.
• Proactively help craft and execute strategies to drive customers' adoption and use of AWS services such as EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and more.
• Represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep customers' AWS environments operationally healthy and resilient.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. For more details, visit our benefits page.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

Schedule

This position requires the ability to travel 10% or more as needed.