Sr. Claims Specialist, General Liability
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details: e.g., list of offices, hybrid work model description, basic qualifications options, preferred qualifications list, pay range, bonus eligibility, benefits statement, why Zurich paragraph (growth, inclusion, supportive environment, leader in risk management, 150 years expertise, coverage across 25+ industries, 90% of Fortune 500). Also maybe "We offer competitive pay and comprehensive benefits for employees and their families." Already covered.
We need to ensure we don't lose any substantive info.
Let's extract substantive info:
Intro paragraph:
"Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team."
Then about work-life balance and flexibility: "At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices on a hybrid work schedule: Schaumburg, IL; Addison, TX; Atlanta, GA; Parsippany, NJ, Gold River, CA, Omaha, NE or Rocky Hill, CT."
Then role description: "As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience."
Then Basic Qualifications: list with OR statements.
Then Preferred Qualifications: list.
Then Pay paragraph.
Then Benefits: "We offer competitive pay and comprehensive benefits for employees and their families." plus maybe "Why Zurich?" paragraph: "At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers."
We could treat "Why Zurich?" as part of Benefits or maybe a separate section like "About Zurich". But we only have allowed sections; we could put that content under Benefits (since it's about benefits/culture) or under About the role. Probably Benefits.
Schedule: hybrid work model details and office list.
We need to avoid duplication: The hybrid work model description appears both in intro and maybe schedule. We'll keep it once.
We must not include boilerplate like EEO, legal, etc. So remove those paragraphs.
Now structure:
About the role
Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team. As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience.
That covers role description.
Responsibilities
- Handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits.
- Collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience.
- Learn and develop knowledge of established protocols and industry best practices to ensure claims are handled efficiently and effectively while delivering a quality customer-centric claims experience.
But we also have "honing technical skill set in General Liability policy interpretation and coverage analysis". That could be a responsibility. Also "support your development". Might be more about development. Could include as responsibility.
We need to preserve all substantive info; we must not lose any detail. So we need to include all responsibilities mentioned: hone technical skill set in GL policy interpretation and coverage analysis, handle multi-party commercial line claims, collaborate/develop partnerships, learn/develop knowledge of protocols and industry best practices. Also maybe "work with a team of claims professionals with diverse experiences and backgrounds" is more about environment, not responsibility.
We'll include those.
Requirements
Basic Qualifications:
- Juris Doctor with 2+ years of experience in Claims and/or Litigation Management
- OR Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management
- OR High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management
- OR Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management
- OR Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
- Must obtain and maintain required adjuster license(s)
- Proficiency in Microsoft Office
- Knowledge of insurance regulations, markets, and products
But we need to keep the OR logic. Could present as list with OR statements. Might be okay.
Qualifications
Preferred Qualifications:
- 6+ years of experience in commercial general liability, Auto or Homeowner’s claims handling, including complex litigated and high severity injury claims
- 6+ years of litigation management experience
- Ability to work independently
- Active adjuster's license
- Strong relationship-building skills and ability to collaborate across work groups
- Familiarity with claims adjustment process and vendor utilization
- Understanding of financial and actuarial/reserving concepts
- Negotiation strategies expertise
- Strong strategic thinking and negotiation skills
- Organizational and time management abilities
- Customer service experience
- Strong analytical, critical thinking, and problem-solving
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details: e.g., list of offices, hybrid work model description, basic qualifications options, preferred qualifications list, pay range, bonus eligibility, benefits statement, why Zurich paragraph (growth, inclusion, supportive environment, leader in risk management, 150 years expertise, coverage across 25+ industries, 90% of Fortune 500). Also maybe "We offer competitive pay and comprehensive benefits for employees and their families." Already covered. We need to ensure we don't lose any substantive info. Let's extract substantive info: Intro paragraph: "Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team." Then about work-life balance and flexibility: "At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices on a hybrid work schedule: Schaumburg, IL; Addison, TX; Atlanta, GA; Parsippany, NJ, Gold River, CA, Omaha, NE or Rocky Hill, CT." Then role description: "As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience." Then Basic Qualifications: list with OR statements. Then Preferred Qualifications: list. Then Pay paragraph. Then Benefits: "We offer competitive pay and comprehensive benefits for employees and their families." plus maybe "Why Zurich?" paragraph: "At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers." We could treat "Why Zurich?" as part of Benefits or maybe a separate section like "About Zurich". But we only have allowed sections; we could put that content under Benefits (since it's about benefits/culture) or under About the role. Probably Benefits. Schedule: hybrid work model details and office list. We need to avoid duplication: The hybrid work model description appears both in intro and maybe schedule. We'll keep it once. We must not include boilerplate like EEO, legal, etc. So remove those paragraphs. Now structure:
About the role
Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team. As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience.
That covers role description.Responsibilities
- Handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits.
- Collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience.
- Learn and develop knowledge of established protocols and industry best practices to ensure claims are handled efficiently and effectively while delivering a quality customer-centric claims experience.
Requirements
Basic Qualifications:
- Juris Doctor with 2+ years of experience in Claims and/or Litigation Management
- OR Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management
- OR High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management
- OR Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management
- OR Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
- Must obtain and maintain required adjuster license(s)
- Proficiency in Microsoft Office
- Knowledge of insurance regulations, markets, and products
Qualifications
Preferred Qualifications:
- 6+ years of experience in commercial general liability, Auto or Homeowner’s claims handling, including complex litigated and high severity injury claims
- 6+ years of litigation management experience
- Ability to work independently
- Active adjuster's license
- Strong relationship-building skills and ability to collaborate across work groups
- Familiarity with claims adjustment process and vendor utilization
- Understanding of financial and actuarial/reserving concepts
- Negotiation strategies expertise
- Strong strategic thinking and negotiation skills
- Organizational and time management abilities
- Customer service experience
- Strong analytical, critical thinking, and problem-solving