Sr. Claims Specialist, General Liability

Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team. At Zurich North America Claims, we acknowledge that work-life balance and flexibility are priorities when choosing your next career move. Our hybrid work model is designed with employees' needs in mind, allowing claims employees to conduct individual work in their preferred location while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides flexibility and autonomy, occasional in-office attendance may be required.

The candidate selected for this opportunity should be able to report into one of the following North American Claims offices on a hybrid work schedule: Schaumburg, IL; Addison, TX; Atlanta, GA; Parsippany, NJ; Gold River, CA; Omaha, NE; or Rocky Hill, CT.

About the role

As a Senior Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in General Liability policy interpretation and coverage analysis to resolve claims effectively. You will handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits, ensuring claims are managed efficiently while delivering a customer-centric experience.

You will collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide a quality claims experience. Additionally, you will learn and apply established protocols and industry best practices to ensure claims are handled efficiently and effectively.

Requirements

• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management
• OR Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management
• OR High School Diploma or equivalent with 8+ years of experience in Claims and/or Litigation Management
• OR Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management
• OR Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

Preferred Qualifications

• 6+ years of experience in commercial general liability, Auto, or Homeowner’s claims handling, including complex litigated and high-severity injury claims
• 6+ years of litigation management experience
• Ability to work independently
• Active adjuster's license
• Strong relationship-building skills and ability to collaborate across work groups
• Familiarity with claims adjustment process and vendor utilization
• Understanding of financial and actuarial/reserving concepts
• Expertise in negotiation strategies
• Strong strategic thinking and negotiation skills
• Organizational and time management abilities
• Customer service experience
• Strong analytical, critical thinking, and problem-solving skills
• Excellent verbal and written communication skills

Pay

The proposed salary range for this position is $75,800.00 - $124,100.00, with short-term incentive bonus eligibility set at 15%. Your pay at Zurich is based on your role, location, skills, and experience, and we follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

Benefits

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.