Sr Carrier Relationship Manager- Medicare Services

About the role

The Role As a Senior Carrier Relationship Manager, you will lead strategic engagement with Fidelity Medicare Services’ most complex and high-impact insurance carrier partners, including large national carriers and select regional carriers. This role is responsible for advancing enterprise business objectives, enhancing service delivery, and identifying new growth opportunities through highly strategic partnerships. You will serve as the primary owner of these key carrier relationships, driving enterprise-level strategy, leading contract negotiations, and influencing carrier performance and alignment.

Responsibilities

• Lead and own executive-level relationships with large national carrier partners and select regional carriers developing and executing plans aligned to with Fidelity Medicare Services business objectives
• Own a portfolio of complex, high-impact carrier relationships, ensuring performance, growth, and long-term alignment, while driving accountability and alignment across internal and external stakeholders supporting these partnerships
• Define and oversee service level expectations, KPIs, and performance metrics across assigned carriers conducting comprehensive annual carrier evaluations assessing performance, alignment with customer needs, and competitive positioning
• Identify, evaluate, and onboard new carrier partners to enhance market competitiveness and expand offerings driving innovation and joint growth initiatives with carrier partners
• Lead complex contract negotiations and re-negotiations to mitigate risk and improve financial outcomes (e.g., commissions, service terms). Maintain deep expertise in contractual obligations and regulatory requirements
• Serve as the primary escalation point for high-impact carrier issues and audits ensuring timely resolution and compliance with contractual and regulatory standards
• Act as a subject matter expert in enterprise initiatives across training, compliance, marketing, and operations facilitating strategic collaboration and knowledge sharing between internal teams and carrier partners
• Ensure accountability for deliverables, follow-ups, and outcomes from carrier engagements delivering disciplined execution against strategic and operational priorities

Requirements

• Bachelor’s degree or equivalent experience
• 8 plus years of professional experience, including 6 plus years of Medicare-related experience in sales, sales leadership, or relationship management
• Proven experience working for or directly with insurance carriers
• Deep knowledge of Medicare products, regulations, and market dynamics
• Maintains an active health insurance license or ability to obtain within 90 days
• Executive level communication and presentation skills
• Strong strategic thinking and negotiation capabilities
• Ability to operate effectively in a fast-paced, evolving environment
• Proven ability to manage multiple complex initiatives simultaneously
• Willingness to travel for carrier engagements and industry meetings

Qualifications

• Expertise and skills in strategic partnership leadership, carrier portfolio management, performance and operational excellence, growth and expansion, contract and negotiation leadership, escalation and governance, cross-functional and enterprise influence, and execution excellence

Skills

• Strategic thinking and negotiation capabilities
• Ability to operate effectively in a fast-paced, evolving environment
• Proven ability to manage multiple complex initiatives simultaneously
• Willingness to travel for carrier engagements and industry meetings

Benefits

The benefits offered include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

Pay

The base salary range for this position is $79,000-153,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

Schedule

Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.