Sr. Manager, Carrier Relations

Key Responsibilities

• Support operations with carrier performance across key client metrics, for example on-time delivery, installation quality, claims, and customer satisfaction
• Establish and manage Risk scorecards
• Drive accountability and contract compliance across the network while supporting Risk and Operations
• Support Risk Management with carrier contracts, rates and compliance post-onboarding
• Ensure compliance with contractual obligations, insurance requirements, and operational standards at all times
• Support carrier contract compliance to determine growth, retention, or exit decisions with Operations
• Develop strategic partnerships with high-performing carriers to expand capacity and capabilities in connection with Carrier Capacity Team
• Identify network gaps in collaboration with Carrier Capacity and inform future recruiting priorities
• Cross-Functional Alignment
• Partner closely with Carrier Capacity and Operations to ensure smooth handoff of newly onboarded carriers as needed, i.e. start-ups, acquisitions, as example
• Collaborate with Operations, Risk, Finance, and Customer teams to align on service expectations and outcomes as needed on Carrier escalations
• Act as the escalation point for carrier-related issues impacting service or customers where Operations or Risk are not able to bring to resolution

Contract & Commercial Management

• Support Risk Management with carrier contracts, rates and compliance post-onboarding
• Ensure compliance with contractual obligations, insurance requirements, and operational standards at all times

Carrier Network Optimization

• Support carrier contract compliance to determine growth, retention, or exit decisions with Operations
• Develop strategic partnerships with high-performing carriers to expand capacity and capabilities in connection with Carrier Capacity Team
• Identify network gaps in collaboration with Carrier Capacity and inform future recruiting priorities

Physical Demands and Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging
• The employee is occasionally required to maneuver about the work areas and move/manipulate various objects
• This position may require extended work hours and travel