Sr Business Systems Analyst

This role offers the opportunity to support critical advertising technology platforms within a fast-paced media and entertainment environment. The Senior Business Systems Analyst will help ensure business teams can efficiently operate through reliable, integrated systems that support sales, planning, campaign management, and revenue operations. This position combines technical troubleshooting, business analysis, and stakeholder collaboration to improve system performance and user experience.

About the role

The ideal candidate will bring strong problem-solving skills, systems expertise, and the ability to translate complex technical issues into effective business solutions. Working across engineering, operations, vendors, and business teams, this role will contribute to platform stability, process improvements, and automation initiatives. This is a high-impact opportunity for a technology-focused professional who thrives in dynamic environments and enjoys solving complex operational challenges.

Responsibilities

• Manage incoming support requests and production issues, analyzing, prioritizing, and resolving tickets according to established service level agreements.
• Provide front-end user support and back-end system troubleshooting across advertising sales technology platforms.
• Investigate system issues involving integrations, calculations, data flows, and business logic while identifying root causes and implementing solutions.
• Collaborate with engineering teams, vendors, and business stakeholders to resolve defects and improve system functionality.
• Understand how technical issues impact business operations and escalate critical incidents when necessary.
• Maintain documentation, standard operating procedures, troubleshooting guides, and knowledge base resources.
• Monitor system performance through alerts, logging, and proactive issue detection processes.
• Analyze workflows and recommend improvements, including automation opportunities and operational enhancements.
• Leverage AI-powered tools to support issue resolution, documentation, and productivity improvements.
• Partner with cross-functional teams to understand system architecture, integrations, and evolving business requirements.
• Participate in occasional evening support activities and rotating weekend on-call coverage for urgent operational needs.

Requirements

• 5+ years of experience working with advertising sales systems or related business technology platforms.
• Proven experience troubleshooting software applications, system integrations, and technical issues.
• Strong SQL skills and experience working with data analysis and backend troubleshooting.
• Experience supporting business users and maintaining strong stakeholder relationships.
• Ability to analyze complex problems, identify solutions, and communicate technical concepts clearly.
• Strong interpersonal, verbal, and written communication skills with the ability to collaborate across multiple teams.
• Self-motivated, accountable, and comfortable working independently in a fast-paced environment.
• Ability to manage competing priorities and adapt schedules to support operational and special event requirements.
• Experience developing automation solutions through scripting, testing, RPA, or similar technologies is preferred.
• Familiarity with modern technology architectures, including APIs, data streams, and microservices, is preferred.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a related technical discipline is preferred.

Benefits

• Opportunity to work on impactful technology platforms supporting large-scale media and advertising operations.
• Collaborative environment with exposure to engineering, business, and technology teams.
• Opportunities to contribute to automation, innovation, and process improvement initiatives.
• Flexible work environment supporting collaboration and operational needs.
• Professional growth opportunities within a technology-driven organization.
• Competitive compensation and employee benefits package.
• Inclusive workplace culture focused on innovation, teamwork, and career development.