Sr. Business Development Representative, Strategic Accounts

About the role

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Location

Remote, United States.

What You'll Do

• Play a key role in driving new business growth across strategic accounts in North America.
• Build pipeline, engage senior stakeholders, and partner closely with Strategic Account Executives to execute targeted account strategies.
• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations.
• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories.
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities.
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes.
• Consistently generate qualified pipeline aligned with regional revenue goals.
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce.
• Met and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates.

What You Bring

• A driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.
• 3-5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
• Fluent in English.
• Proven track record in outbound prospecting and pipeline generation.
• Comfortable engaging mid-senior-C-level stakeholders in complex organizations.
• Excellent communication, organizational, and time-management skills.
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus.
• Incredible business acumen.

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills and location. This role might also be eligible for a commission or performance-based bonus opportunities. $54,700.00 - $96,300.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Clearance of unpaid time off.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Why Genesys

• Join a global leader in customer experience and cloud technology.
• Gain experience working with some of the largest companies in the world on a team with strong market potential.
• Competitive compensation with performance-based incentives.
• Clear career progression within an outstanding sales organization.
• Collaborative, diverse, and inclusive team environment.

AI at enterprise scale

AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

150+ new AI features

150+ new AI features were released in the last fiscal year.

A flexible-first culture

A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era

Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back

• Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally

• Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• You'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person

Every application is reviewed by a person.

Response times may vary by role and location

Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation such as application follow-ups or resume submissions may not receive a response.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.