Business Development Representative

Emergency Response Agreements (ERAs)

BDEs focus on securing Emergency Response Agreements (ERAs), also known as Master Service Agreements (MSAs) or Contingency Plans. An ERA establishes the restoration company as the priority responder for a commercial property in the event of a disaster.

The BDE's responsibility is to educate property owners and facility managers on the value of proactive disaster planning. By signing an ERA, clients benefit from priority response times, pre-approved pricing structures, and minimized business disruption.

Sales Pipeline and CRM Management

Effective business development requires meticulous tracking and organization. BDEs are responsible for managing the entire sales pipeline, from initial prospecting to contract execution and ongoing account management.

• Utilize Customer Relationship Management (CRM) software (such as Dash, Salesforce, or specialized restoration CRMs).
• Maintain accurate, detailed notes on client preferences.
• Track the progress of leads.
• Log all networking activities.
• Submit detailed weekly activity reports outlining visits, meetings, and progress toward specific revenue goals.

Account Management and Client Retention

The responsibilities of a BDE do not end once a service agreement is signed or a referral is received. Ongoing account management is crucial to ensure client satisfaction and secure repeat business.

BDEs serve as the primary account manager, acting as a bridge between the client and the internal operations and estimating teams.

Summary of Core Competencies

• B2B Sales Expertise - Proven ability to navigate long sales cycles, negotiate contracts, and close deals with commercial entities and insurance carriers.
• Industry Knowledge - Understanding of property damage restoration processes, construction terminology, and estimating software (e.g., Xactimate).
• Strategic Planning - Capability to develop geographic routing plans, target high-value verticals, and create actionable business development strategies.
• Interpersonal Skills - Exceptional communication, relationship-building, and conflict-resolution skills to inspire loyalty and trust among referral partners.

Requirements

- Bachelor’s degree in marketing or business or equivalent experience preferred

- A minimum of 5 years of direct sales experience

- Strong process and results driven attitude

- Experience in the cleaning, restoration, or insurance industry is preferred

- Ability to successfully complete a background check subject to applicable law

Benefits

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy!