Sr Assistant Director, Needs Analysis
University of Southern California · Los Angeles, CA · 3 wk ago
Analyst$28–$32.85/hrFull-time
Responsibilities
- Aid in maintaining policies and procedures used in need analysis, verification, and professional judgment.
- Manage the training and evaluation process for new and existing staff.
- Afford to identify changes to the Student Information System (SIS) based on federal and state requirements.
- Participate in testing system changes and updates by developing testing procedures and scenarios.
- Serve as a resource to staff for questions related to need analysis, and federal and institutional verification.
- Respond to Salesforce cases.
- Advise staff on complex student files and provide guidance on appropriate procedures.
- Conduct need analysis to determine student financial aid packaging options based on individual case circumstances.
- Review student applications for consistency and completeness, verify accuracy of student and family reported information, and certify applications.
- Make ISIR corrections as needed.
- Maintain accurate and thorough file documentation.
- Maintain quality control on the review of nearly 20,000 applications for financial aid.
- Afford to develop and maintain guidelines for professional judgement adjustments initiated by student appeals.
Requirements
- Knowledge of federal and state financial aid processes and regulations.
- Ability to think critically, problem solve, and understand complex verification issues.
- Professional demeanor, ability to communicate effectively both verbally and in writing with students, parents, faculty, staff, and general public.
- Ability to organize and prioritize multiple projects simultaneously while maintaining accuracy and attention to detail.
Qualifications
- Minimum Education: Bachelor's degree.
- Minimum Experience: 2 years.
- Minimum Field of Expertise: Student financial aid counseling.
Skills
- Strong communication skills.
- Problem-solving abilities.
- Attention to detail.
Benefits
The hourly range for this position is $28.00 - $32.85.
Pay
The hourly range for this position is $28.00 - $32.85.
Schedule
N/A