Volunteer Administrative Assistant in Inquiry Management

Responsibilities

• Serve as the first point of contact for incoming inquiries via phone and email.
• Provide basic information about the Hub’s programs, resources, and events.
• Triage inquiries and route them to appropriate staff or community resources.
• Maintain accurate records in the data entry log, including follow-ups and referrals.
• Support general administrative tasks, such as scheduling, updating contact lists, and assisting with outreach materials.

Qualifications

• Demonstrated interest and/or experience in dementia care or caregiving.
• Strong communication skills, empathy, and emotional intelligence.
• Reliability, punctuality, and a willingness to complete training.
• Ability to maintain confidentiality and respect boundaries.
• PREFERRED: Experience working with older adults, trauma-informed care, or peer support.

Commitment

3–5 hours per month

Benefits

Empower volunteers with the knowledge, empathy, and practical tools needed to provide meaningful assistance.

Schedule

Volunteer Administrative Assistant in Inquiry Management: 3–5 hours per month

Pay

N/A