Sr Application Engineer

About the role

The Sr. Application Engineer plays a crucial role in the Payment Systems support team at Universal Studios Hollywood. Their primary responsibility is to assist in defining the overall strategy, standardization, and maintenance of software applications to support business requirements. They are responsible for creating, testing, analyzing, implementing, and supporting software programs and applications, as well as collaborating with business analysts, programmer analysts, and architects.

Responsibilities

• Work with other technical staff to lend expertise toward driving solutions
• Lead the development and execution of testing to ensure the solution meets business needs and handles production load
• Aid in the definition, development, and documentation of software's business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
• Liaise with other technical staff to assist in resolving problems with software products or company software systems. Provide day-to-day application support on software systems at the Orlando Parks Technology locations. Periodically this includes after-hours on-call support. Collaborate and assist other Parks Technology locations as needed.
• Write, translate, and code software programs and applications according to specifications
• Collaborate with business analysts, programmer analysts and architects in conceptualizing and developing new software programs and applications
• Partner with Point of Sale and ecommerce application owners to deliver solutions to Park Operations Team and our Finance business partners
• Provide daily/weekly status reports and communicate open issues to team and manager
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established company policy, procedures, training and team member involvement activities

Requirements

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, or Business Administration, and/or 5+ years equivalent work experience
• 3+ years of experience in an IT support function supporting finance/payment applications such as ACI Postillion or ACI Secure Ecommerce solutions or experience with another payment gateway
• Experience with solution planning and execution of installations, upgrades and hotfixes
• Highly self-motivated and self-directed is required. Ability to think pragmatically and outside of the box
• Extensive experience in SQL database, query best practices, and reporting using SQL Server Reporting Services is required
• Supports assigned applications in collaboration with Level 1 support and other members of Parks Technology including vendor resources
• Hands-on experience developing unit test cases and plans
• Strong written, oral, and interpersonal communication skills are required
• Ability to read, write, and understand technical documentation is required
• Experience working with various Windows platforms Windows 7/10, Server 2016 and up) is required
• Knowledge of applicable data privacy practices and laws, and effectively handle sensitive/confidential matters efficiently and professionally is required
• On-call availability on a rotational basis. (M-F core role)
• Willingness to travel and or work weekends with short notice
• Japanese fluency preferred (not required)
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week

Qualifications

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, or Business Administration, and/or 5+ years equivalent work experience
• 3+ years of experience in an IT support function supporting finance/payment applications such as ACI Postillion or ACI Secure Ecommerce solutions or experience with another payment gateway
• Experience with solution planning and execution of installations, upgrades and hotfixes
• Highly self-motivated and self-directed is required. Ability to think pragmatically and outside of the box
• Extensive experience in SQL database, query best practices, and reporting using SQL Server Reporting Services is required
• Supports assigned applications in collaboration with Level 1 support and other members of Parks Technology including vendor resources
• Hands-on experience developing unit test cases and plans
• Strong written, oral, and interpersonal communication skills are required
• Ability to read, write, and understand technical documentation is required
• Experience working with various Windows platforms Windows 7/10, Server 2016 and up) is required
• Knowledge of applicable data privacy practices and laws, and effectively handle sensitive/confidential matters efficiently and professionally is required
• On-call availability on a rotational basis. (M-F core role)
• Willingness to travel and or work weekends with short notice
• Japanese fluency preferred (not required)
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week

Skills

• Technical and functional understandings of Point-of-Sale systems and eCommerce sites which accept various forms of payment preferred
• Experience developing in .NET or Node JS
• Proven analytical and problem-solving abilities
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
• Able to manage a high volume of details with excellent accuracy
• Able to effectively prioritize and execute tasks in a high-pressure environment
• Strong track record meeting targets and objectives
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
• Flexible and adaptable in regards to learning and understanding new technologies
• Able to work collaboratively with cross-function peers
• Experience with ITIL processes and best practices
• Experience in the hospitality industry preferred
• Able to work both independently and in a team-oriented, collaborative environment
• Results oriented with a history of problem resolution and prevention
• Familiarity with merchant processing and banking rules
• Familiarity with PCI, Sarbanes-Oxley, or EMV a plus

Benefits

• Company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks

Pay

$118,660 – $140,000 (bonus eligible)

Schedule

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.