Sr Application Engineer

About the role

The Sr. Application Engineer supports the Payment Systems team at Universal Studios Hollywood, focusing on building and maintaining software applications to ensure system uptime, responsiveness, and security. They collaborate with various teams to solve business issues and provide support.

Responsibilities

• Work with other technical staff to lend expertise toward driving solutions
• Lead the development and execution of testing to ensure the solution meets business needs and handles production load
• Aid in defining, developing, and documenting software’s business requirements, objectives, deliverables, and specifications
• Liaise with other technical staff to assist in resolving problems with software products or company software systems
• Write, translate, and code software programs and applications according to specifications
• Collaborate with business analysts, programmer analysts, and architects in conceptualizing and developing new software programs and applications
• Partner with Point of Sale and ecommerce application owners to deliver solutions to Park Operations Team and Finance business partners
• Provide daily/weekly status reports and communicate open issues to team and manager
• Understand and actively participate in Environmental, Health & Safety responsibilities

Qualifications

• Bachelor’s degree from a four-year college or university in Computer Science, Information Systems, or Business Administration, or 5+ years equivalent work experience
• 3+ years of experience in an IT support function supporting finance/payment applications such as ACI Postillion or ACI Secure Ecommerce solutions, or experience with another payment gateway
• Experience with solution planning and execution of installations, upgrades, and hotfixes
• Highly self-motivated and self-directed, with ability to think pragmatically and outside of the box
• Extensive experience in SQL database, query best practices, and reporting using SQL Server Reporting Services
• Supports assigned applications in collaboration with Level 1 support and other members of Parks Technology including vendor resources
• Hands-on experience developing unit test cases and plans
• Strong written, oral, and interpersonal communication skills
• Ability to read, write, and understand technical documentation
• Experience working with various Windows platforms (Windows 7/10, Server 2016 and up)
• Knowledge of applicable data privacy practices and laws, and effectively handling sensitive/confidential matters
• On-call availability on a rotational basis
• Willingness to travel and/or work weekends with short notice
• Japanese fluency preferred (not required)

Desired Characteristics

• Technical and functional understandings of Point-of-Sale systems and eCommerce sites which accept various forms of payment preferred
• Experience developing in .NET or Node JS
• Proven analytical and problem-solving abilities
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
• Able to manage a high volume of details with excellent accuracy
• Able to effectively prioritize and execute tasks in a high-pressure environment
• Strong track record meeting targets and objectives
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
• Flexible and adaptable in regards to learning and understanding new technologies
• Ability to work collaboratively with cross-function peers
• Experience with ITIL processes and best practices
• Experience in the hospitality industry preferred
• Able to work both independently and in a team-oriented, collaborative environment
• Results oriented with a history of problem resolution and prevention
• Familiarity with merchant processing and banking rules
• Familiarity with PCI, Sarbanes-Oxley, or EMV a plus