Sr Application Analyst Certified
About the role
The Senior Application Analyst position at Corporate At Houston Methodist is responsible for expert-level support and configuration of assigned applications. The position assists, trains, and supports customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst also trains and mentors more junior analysts, works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies, and proactively manages and troubleshoots issues within related IT teams and manages change.
Responsibilities
- Acts as liaison between work teams and departments.
- Serves as role model and mentor to other team members through both formal and informal methods.
- Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.
- Oversees and monitors multiple large-scale projects within multiple functional departments.
- Establishes project plans and objectives to ensure goal attainment within defined parameters.
- Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
- Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.
- Creates custom solutions or advanced configuration options to solve operational or workflow issues.
- Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.
- Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT.
Qualifications
- Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional; an additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience
- Five years’ experience in IT or clinical or business workflow
- Experience supporting large scale clinical, ancillary or business environments
- Required Certification if appropriate to assigned application. (i.e. Epic)
- Epic certification must be maintained within 6 months
Skills
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
- Strong knowledge of project management methodologies and ability to apply them to large scale system implementation
- Strong knowledge of multidisciplinary clinical or business information systems
- Demonstrated leadership skills
Benefits
This position makes recommendations regarding budget projections and project management. Employees in Sr. Application Analyst Certified positions are prohibited from engaging in any outside employment, consulting, contracting, or advisory work for any healthcare organization, technology vendor, or consulting firm that uses, supports, implements, or evaluates the Epic EHR system. This restriction applies during active employment to protect confidential system architecture, proprietary build, workflow design, and protected health information.
Pay
FLSA STATUS Exempt
Schedule
May require travel within the Houston Metropolitan area