Sr Applications Analyst Certified - Communications & Telehealth Technologies

About the role

The Senior Application Analyst position at Corporate At Houston Methodist is responsible for expert-level support and configuration of assigned applications. This role assists, trains, and supports customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst also trains and mentors more junior analysts, enhances customer understanding of available tools, and manages and troubleshoots issues within related IT teams.

Responsibilities

• Liaises between work teams and departments, facilitating meetings and delivering informative presentations.
• Serves as a mentor to other team members, providing guidance through both formal and informal methods.
• Trains newly onboarded or more junior team members.
• Facilitates working group sessions with relevant departments to identify and drive requirements for improving business processes.
• Prioritizes tasks, sets customer expectations, and delivers solutions on time.
• Manages customer expectations and deliverables through meetings, phone calls, presentations, and written reports.
• Oversees and monitors multiple large-scale projects within multiple functional departments, establishing project plans and objectives to ensure goal attainment within defined parameters.
• Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
• Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and management.
• Creates custom solutions or advanced configuration options to solve operational or workflow issues.
• Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
• Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.
• Seeks out opportunities to remain relevant with regard to current and leading technologies, evaluates and recommends technologies for growth and long-term planning, and partners with team members to support a learning environment.
• Participates in professional development and completes Individual Development Plans (IDPs).

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field or experience working as a licensed clinical or certified IT professional; additional four years experience in lieu of a bachelor’s degree or licensed clinical or certified IT professional experience.
• Five years’ experience in IT or clinical or business workflow.
• Experience supporting large scale clinical, ancillary or business environments.
• Required certification if appropriate to assigned application (i.e. Epic), with Epic certification to be maintained within six months.