Sr. AP Support Specialist

Responsibilities

• Support multiple segments and brands.
• Provide accurate, timely, and professional service to all internal customers (team members) and external customers (suppliers).
• Build strong relationships with internal and external business partners, and suppliers.
• Maintain open lines of communication to build rapport and trust.
• Supplier statement review (including Intercompany) and account reconciliations.
• Secure supplier invoice copies for processing, as needed.
• Responsible for month end activities – including accruals and AP Open Aging review.
• GRNI (Goods Received Not Invoiced) monthly review and resolution.
• Monitor outstanding checks and assist with escheatment process when applicable.
• Gather data for AP metrics reporting.
• Support and assist with audit requests.
• Lead small efficiency projects with AP Shared Services Team.
• Identify and implement improvements to processes to increase effectiveness of operations.
• Coordinate with stakeholders to improve efficiencies and ensure targeted results based on root cause resolutions.
• Continue to develop skills, build payables knowledge, and business acumen.
• Provide mentoring, coaching and support to less experienced team members.
• Provide timely escalation of issues requiring 2nd level support to Accounts Payable Supervisor or Manager.
• Participate and support department projects and company initiatives as required.

Requirements

• Required bachelor’s degree in business or accounting with 5 plus years of related experience and/or equivalent combination of education and experiences.
• Preferred bachelor’s degree in business or accounting with 5 plus years of accounts payable experience along with experience leading small projects.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to perform in a dynamic environment.
• Strong attention to detail and ability to work well within a deadline driven environment.
• Positive, professional attitude and strong customer service skills with an ability to deal with conflict / sensitive topics.
• Ability to maintain confidentiality of sensitive information.
• Prioritization of tasks and ability to manage multiple priorities.
• Preferred Microsoft Excel experience, including pivot tables and VLOOKUP functions.
• Previous Customer Support / Customer Service experience.