Sr. AP Support Specialist

Responsibilities

• Support multiple segments and brands.
• Provide accurate, timely, and professional service to all internal and external customers.
• Maintain open lines of communication with internal and external business partners and suppliers.
• Review and reconcile supplier statements (including Intercompany).
• Secure supplier invoice copies for processing, as needed.
• Perform month end activities, including accruals and AP Open Aging review.
• Conduct GRNI (Goods Received Not Invoiced) monthly reviews and resolutions.
• Monitor outstanding checks and assist with escheatment process when applicable.
• Gather data for AP metrics reporting.
• Support and assist with audit requests.
• Lead small efficiency projects with AP Shared Services Team.
• Identify and implement process improvements to enhance operations.
• Coordinate with stakeholders to improve efficiencies and achieve targeted results based on root cause resolutions.
• Continue to develop skills, build payables knowledge, and business acumen.
• Provide mentoring, coaching, and support to less experienced team members.
• Escalate issues requiring second-level support to Accounts Payable Supervisor or Manager.
• Participate and support department projects and company initiatives as required.

Requirements

• Required: Bachelor’s degree in business or accounting with 5+ years of related experience.
• Preferred: Bachelor’s degree in business or accounting with 5+ years of accounts payable experience and experience leading small projects.
• Excellent interpersonal, written, and verbal communication skills.
• Strong attention to detail and ability to work well within a deadline-driven environment.
• Positive, professional attitude and strong customer service skills with an ability to handle conflict/sensitive topics.
• Ability to maintain confidentiality of sensitive information.
• Prioritization of tasks and ability to manage multiple priorities.
• Preferred: Microsoft Excel experience, including pivot tables and VLOOKUP functions.
• Previous Customer Support / Customer Service experience.

Salary Range

Salary Range: $24.00-$30.00/hour

Work Environment

This position can be located at our Bloomington, MN (Corporate Office) or Viracon office in Owatonna, MN. Work is "hybrid" and defined by the Sr AP Shared Services Manager with an expectation of working in the office a minimum of 3 days per week. Core operational support hours are Monday-Friday 8:00 AM–4:00 PM CST.

Benefits

Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)

Incentive Plans

401(k) with employer contribution and match

Employee Stock Purchase Plan with employer match

Paid Time Off (Vacation and Sick Time)

Paid Holidays

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Wellness Program

Training and Career Progression

About the Role

The Sr. AP Support Specialist is responsible for centralized AP Support Help Desk inquiry resolution in accordance with Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs), including supporting cross-functional departments and business segments. The position is critical to Apogee’s Requisition to Pay process and will have month-end reporting and analysis responsibilities.