Sr Accounts Receivable Specialist
Berkley Mid-Atlantic Insurance Group (a Berkley Company) · Irving, TX · 1 mo ago
AccountingFull-time
Responsibilities
- Support key receivables processes for the commercial portfolio
- Provide friendly and positive customer interactions, solve payment challenges for policyholders and agents
- Contribute to a collaborative regional AR shared services team
- Deliver friendly, responsive and “resolve it the first time” customer service by phone and email
- Apply payments accurately and in a timely manner
- Analyze account activity and identify trends or issues, escalating insights to management as appropriate
- Perform account reconciliations and work to resolve discrepancies
- Take ownership of customers’ needs and coordinate with internal and external partners regarding policy issuance, premium audits, reinstatements and cancellations
- Escalate complex issues and contribute ideas to improve accuracy, workflows, and customer experience
- Support changes in procedures, systems and organizational structure
Qualifications
- 3–5+ years of commercial accounts receivable experience, including direct customer interaction
- Experience with cash application, billing, and reconciliations
- Excellent written and verbal communication skills
- Excellent customer service skills
- Working knowledge of ERP or AR systems
- Intermediate Excel skills (pivot tables, lookups)
- Detail-oriented and strong problem-solving ability without losing sight of the big picture
- Ability to work in multiple systems simultaneously
- Ability to adapt to and support ongoing process and system changes
Preferred Qualifications
- Exposure to SOX controls
- Experience in the insurance industry
- Experience with policy administration and insurance billing systems like Guidewire