Accounts Receivable Specialist

Position Summary

EBI Consulting is seeking a meticulous, detail-oriented, and self-motivated Accounts Receivable Specialist to join our Finance team. The successful candidate will be responsible for collection correspondences, ensuring timely payments are met, and building client relationships while also assisting with daily billing processes, ensuring accuracy in invoicing, and maintaining efficient records of financial transactions. This role is crucial in supporting our financial operations by optimizing cash flow, reducing financial risk, and maintaining accurate billing and payment records.

Essential Duties And Responsibilities

• Collections: Communicate discrepancies to management, identify slow-paying clients, and recommend potential collection candidates
• Ensure timely collection correspondences to solicit payment on overdue accounts to improve collection rates and reduce DSO metrics
• Minimize bad debt risk and bad debt reserve requirements
• Ad hoc projects as assigned

Invoicing and Billing

• Prepare and issue invoices to clients in a timely and accurate manner
• Ensure invoices comply with company policies and client requirements
• Reconcile accounts and resolve billing discrepancies with clients
• Upload invoices to client portals to ensure timely payments

Customer Service

• Build and maintain strong relationships with clients while communicating past due balances
• Reconciliation of client accounts and payment discrepancies
• Provide excellent customer service by responding to inquiries in a professional and timely manner
• Work closely with clients to address and resolve billing-related issues and disputes
• Education clients on billing processes and procedures, as needed

Process Improvement

• Identify opportunities to streamline collection and billing processes and improve efficiency
• Aid in developing and implementing new procedures across systems, i.e., best practices for invoicing, record-keeping, and client communications
• Stay informed about industry trends and regulatory changes affecting collection and billing practices

Team Collaboration

• Collaborate with Sales and Operations on collection and billing matters
• Partner with the Billing Manager to ensure that invoicing is completed in accordance with client-specific requirements to ensure prompt and efficient collections
• Partner with cash apps staff to ensure proper application of payments
• Ensure seamless communication and coordination between departments to support accurate and efficient collection and billing operations