Accounts Receivable Specialist

Principal Duties & Responsibilities

• Responsible for collections on full invoices and past due accounts.
• Contact customers for past due balances and negotiate payment plans.
• Hold orders when necessary to ensure past due balances are resolved.
• Obtain and review support documentation from customers related to deductions, audits, and short payments.
• Identify and resolve recurring discrepancies by coordinating with internal business partners.
• Research and resolve unidentified cash receipts/discrepancies, ensuring appropriate documentation.
• Validate and clear approved deductions and seek repayment for invalid ones.
• Coordinate with AR Manager to clear deductions from Adesso and ERP of record.
• Track and evaluate individual performance metrics to align with departmental goals.
• Create and maintain desk procedures including customer-specific knowledge and instruction.
• Strive to maintain excellent customer relations through professional conduct.
• Participate in special/ad hoc projects, system implementations, and enhancements as needed.
• Support internal and external audits as requested by the AR Sr. Manager.
• Ensure appropriate documentation is maintained in standardized locations.

Experience & Skills

• 0-1 years of experience in related field preferred.
• Excellent proficiency in all Microsoft Office Suite Products.
• Previous experience in Order-to-Cash value stream preferred.
• Ten Key experience for data entry on numerical fields preferred.
• Previous experience in manufacturing ERP preferred.
• Functional level written and verbal language skills in English preferred, other language a plus.
• AR Specialist certification a plus.

Compensation/Benefits

• The salary range for this role is $22.40–$33.60, with a midpoint of $28.00.
• Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity.
• Salaries will vary based on various factors, including but not limited to, location, education, skills, experience, and performance.
• Base salary is one component of OSI’s overall total rewards package, which may include bonuses, special pay programs, comprehensive time off, 401k with match, and a full suite of benefit offerings for you and your family.