Sr Account Mgr, WM Advisory

About the role

Northern Trust is a global leader in wealth management, asset servicing, asset management, and banking services. Founded in 1889, the company adheres to three core principles: Service, Expertise, and Integrity. These principles guide the behavior of its partners, who are called employees, and the services provided to clients and communities worldwide.

Responsibilities

• Captures account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
• Maintains knowledge of governing documents and account agreements.
• Handles service requests from clients and partners, gathers necessary information, and communicates with partners and clients to facilitate service changes or transactions.
• Manages client issues, keeps clients informed of account set-up or status, document requests, or other information, and engages the Client Support Services Team for account opening and closing, cash movement, and fee set-ups.
• Supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in the account acceptance process, discretionary request analysis and process, compliance management, and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with clients.
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
• Aids Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Serves as a key subject-matter expert and mentor to other more junior-level employees.
• May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role).
• More technically sound in area of expertise and has broader knowledge of other areas.
• Delivers a work product that requires less revision.
• Able to facilitate discussions and reach decisions.

Knowledge

• Excellent oral and written communication skills.
• In-depth functional / industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience.
• Knowledge of internal bank trust functions.
• Analytical, problem-solving, and organizational skills.
• Highly flexible and adaptable to change.
• Technical skills / systems knowledge (e.g. Peoplesoft).

Experience

A College or University degree and/or relevant proven work experience is preferred. 5-7 years' experience in financial servicing or related experience/credentials is preferred.