Sr Account Specialist, WM Advisory

About the role

Northern Trust, a Fortune 500 company founded in 1889, is a global financial institution known for its excellence in financial services and integrity. The company serves sophisticated clients worldwide, leveraging advanced technology and exceptional service.

Responsibilities

• Captures account administration for complex client relationships including fiduciary, investment management, estate settlement, guardianship, and custody accounts.
• Maintains knowledge of governing documents and account agreements.
• Manages service requests from clients and partners, gathers necessary information, and communicates with partners and clients to facilitate service changes or transactions.
• Coordinates resolution of client issues and keeps clients informed of account status, document requests, and other information.
• Oversees the development and execution of action plans for client servicing events, ensuring timely follow-up and regular client updates.
• Collaborates with the Client Support Services Team on account opening and closing, cash movements, and fee setups.
• Aids in the account acceptance process, discretionary request analysis, compliance management, and annual account reviews for Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and Client Advisors.
• Develops and maintains a working knowledge of critical business applications essential for relationship management, such as client online tools.
• Supports Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and Client Advisors in business development and client presentations, identifying service efficiency enhancements and process improvements.
• Acts as a key subject-matter expert and mentor to junior-level employees.
• May manage daily operational activities and supervise junior-level employees (without a formal management role).
• Displays technical proficiency in their area of expertise and possesses broader knowledge of other areas.
• Produces work products requiring minimal revisions.
• Facilitates discussions and reaches decisions effectively.

Requirements

• Excellent oral and written communication skills.
• In-depth functional and industry knowledge of personal trust, estate, guardian, and advisory services and products, typically gained through related work experience.
• Knowledge of internal bank trust functions.
• Analytical, problem-solving, and organizational skills.
• Highly flexible and adaptable to change.
• Technical skills and system knowledge (e.g., Peoplesoft).
• Relevant proven work experience or credentials, preferably 5-7 years.

Qualifications

• A College or University degree is preferred.

Skills

• Strong interpersonal and communication skills.
• Proven ability to handle complex client relationships and manage multiple tasks.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making skills.
• Proficiency in relevant software and systems.

Benefits

At Northern Trust, we offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with standard business hours.

Benefits

Health insurance, retirement plans, paid time off, and other comprehensive benefits.