SQL Server Database Administrator (Tier 3 Production Support)(6669)

About the role

Support critical federal case management systems for U.S. Citizenship and Immigration Services (USCIS) as part of a Tier 3 production support team. Maintain performance, reliability, and availability of mission-critical databases.

Responsibilities

• Monitor, analyze, and troubleshoot enterprise databases.
• Investigate and resolve database performance, configuration, and operational issues.
• Ensure system availability and reliability.
• Support data manipulation, migration, recovery, validation, and retention activities.
• Generate database performance reports and provide data-driven insights.
• Document incidents, changes, and problem resolution activities using ticketing systems.
• Prepare system performance reports and support project planning.

Requirements

• Ability to obtain a DHS Public Trust.
• Bachelor's degree.
• 3–5 years of experience administering and supporting enterprise databases.
• Strong mid-level SQL Server skills, including writing SQL queries, troubleshooting production database issues, supporting ETL data migrations, and analyzing database performance.
• Experience monitoring database activity, performance, resource utilization, and file usage.
• Experience troubleshooting and resolving complex database issues, including performance tuning and root cause analysis.
• Experience analyzing database performance, data relationships, data flow, storage, reporting, and overall database design.
• Experience managing data loads, ETL processes, data migrations, and ETL best practices.
• Experience supporting Tier 3 operations with proactive monitoring, troubleshooting, and issue resolution.
• Experience using ticketing systems to track incidents, changes, and problem resolution.
• Experience preparing system performance reports and supporting project planning and database-related tasks.

Qualifications

Salary range: $101,200.00 - $121,440.00. Final salary offered based on qualifications, skills, and organizational needs.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Parental leave and dependent care.
• Flexible work arrangements.
• Professional development opportunities.
• Employee assistance and wellness programs.

Additional Compensation

• Performance-based bonuses.
• Company-paid training and/or certifications.
• Referral bonuses.

Contact Information

To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs. Application deadline: Rolling basis until position is filled.