Sportsbook Manager (Grand Sierra)
Caesars Sportsbook & Casino · Reno, NV · 3 wk ago
On-siteManagementFull-time
Responsibilities
- Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
- Manage all aspects of our sports betting equipment
- Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
- Generate opportunities to maximize handle, profitability, and promotion of the Brand
- Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
- Foster an environment focused on customer service and compliance
- Develop skills and knowledge of the sports book team
- Plan and execute an effective staffing model, keeping in line with an approved budget
- Direct and motivate the relevant stakeholders during planning, execution, and opening
- Establish and maintain effective and professional working relationships with internal and external contacts
- Promote a positive image for the company within the industry and community
Qualifications
- 2+ years of management experience in a retail environment, preferably in a sports book
- Must be able to work independently with minimal supervision
- Must be confident in one’s ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
Additional Requirements
- Must be able to stand for extended periods of time
- Must be able to lift, pull or push 25 lbs
- Must be able to write for extended periods of time
- Must be able to twist, bend or reach with no significant boundaries